Manager, Mid-Level Donor Relations

Job Description:

Position Summary:

National Audubon Society's mid-level giving program, the Great Egret Society, was established in 2018. Since then, it has grown to almost 10,000 members and $6.8M in annual income. Focusing on Center donors, the Manager will contribute to the strategy and planning, and manage the execution of the mid-level program, including solicitations and stewardship. Their role will be crucial to unlocking the full potential of these valuable donors, by building strong donor relationships, conveying the challenges birds face, and the critical role our Great Egret Society members play in protecting the birds they love. Ultimately this will drive increased donor retention, attract new mid-level donors and grow the overall program.

This position will report to the Senior Manager, Mid-level Giving, and will supervise staff and vendors.

The position is a hybrid position based in Audubon's New York, NY or Washington, DC office. We will also consider remote within the United States.

Compensation:

Salary range based on geo-differentials:

• $75,000-$85,000/year = National

• $80,000-$90,000/year = Alaska, CA (not San Francisco), Connecticut, D.C., Chicago, Oyster Bay, NY

• $90,000-$100,000/year = NYC (not Oyster Bay), San Francisco, Seattle

Additional Job Description

Essential Functions

The following essential functions apply across the mid-level program, but the Manager will predominantly focus on Center donors.

• Assist in identifying new initiatives to grow the mid-level giving program and manage efforts to bring plans to fruition.

• Provide donor care to mid-level donors, ensuring they receive high-quality and timely responses via their preferred channel.

• Execute direct marketing campaigns to help achieve the program's strategic and revenue goals. Work with outside vendors on the execution of direct response campaigns (from strategy, audience logic and segmentation, data output, creative development, and production), ensuring jobs go out on time and on budget.

• Work with the Director, Digital Fundraising & Engagement on digital strategies targeting mid-level Center donors.

• Consult key stakeholders, including Audubon Centers, as needed in developing and executing the program.

• Monitor campaign results and ensure accuracy in reporting.

• Input into our Donor Insight Panel and use insights to optimize the program for donors.

• Assist in elevating the visibility of the Great Egret Society as an Audubon giving circle to supporters.

• Develop and execute donor engagement and cultivation calendar including organizing special calls, events or invitations for mid-level donors as needed.

• Work with internal and external analytic and modeling resources to help identify donors for upgrade to mid-level program, and within the program.

• Work with Development Operations on the qualification and movement of donors between mid-level and major gifts.

• Work closely with Development on the cultivation and solicitation of "transitional" and planned giving donors.

• Work across teams, including Development Operations, IT and Finance Operations, to identify and resolve data issues and maintain good data hygiene.

• Track expenses, and work with the Senior Manager to ensure revenue goals are met.

• Work cross departmentally on Audubon content that aligns with Direct Response's case for engagement for use in the mid-level program.

• Supervise the Senior Coordinator, providing training, support and guidance as needed.

• Manage contract renewals if required.

• Occasional travel to Centers as needed.

• Other job-related duties as assigned.

Qualifications and Experience:

• Bachelor's degree in communications, marketing, or a closely related field preferred. Minimum five years' experience working in direct marketing, philanthropy or development. An equivalent combination of education and experience will also be also considered.

• Experience executing mid-level giving strategy is preferred.

• Experience managing multiple projects with varying deadlines.

• Customer service or donor care experience is preferred. Must be able to build strong rapport with donors regardless of giving level or satisfaction with the organization.

• Budget and reporting experience a plus.

• Must have excellent problem-solving skills.

• Experience managing relationships with external partners and internal stakeholders.

• Experienced in Salesforce and Every Action.

• Strong written and verbal communication skills.

• Skills to manage, mentor, and develop staff.

• Ability to travel occasionally as needed to National Audubon Centers across the United States.

• Previous non-profit experience preferred.

• Commitment to the mission and values of the National Audubon Society.

• Commitment to further Audubon's efforts to create a more equitable, diverse, and inclusive environment.

• An interest in conservation, birds and/or birding not required but strongly preferred.

EEO Statement

The National Audubon Society is a federal contractor and an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We are committed to a policy of nondiscrimination, inclusion and equal opportunity and actively seek a diverse pool of candidates in this search.

Accessibility Statement

The National Audubon Society endeavors to keep our careers site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Accommodations@audubon.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.