About the Team
Our Merchant Services team lies at the heart and soul of DoorDash, ensuring that we set all of our merchants up for success by providing a seamless onboarding, menu, and photo experience. As DoorDash grows both in scale and scope of offering, the strength of our merchant services engine must grow with it.
About the Role
The Merchant Services Manager is responsible for overseeing one or more critical business functions for our onboarding, activations, or services teams. In addition to working with senior leadership to plan the strategy and tactics to meet or exceed our service level agreements, you will manage a team of supervisors and individual contributors, including day to day work, career development, and regular feedback on their contributions.
You're excited about this opportunity because you will
Manage mission-critical teams that drive the daily operations (e.g. on-boarding, activations) of the merchant business
Manage external relationships with vendors and lead process improvement, negotiations, and implementation
Leverage data and existing insights to understand opportunities for performance improvement
Brainstorm and prioritize practical, pragmatic solutions that can be executed quickly
Deploy a team of talented managers and associates to where they're most needed
Frequently work cross functionally with DoorDash's product, engineering, vendors, tools and operations teams
We're excited about you because
You're a problem solver and leader, capable of solving new problems with new solutions
You have a strong bias to action and are excited to work in a fast-paced constantly evolving company
You have experience leading people, directly and indirectly, to a common, shared goal
You have 2-3 years of relevant experience in technology, business operations, and/or customer experience or support
You have a 4-year degree in business, economics, or other relevant area
Why You'll Love Working at DoorDash
DoorDash is a technology company that connects customers with their favorite local and national businesses in over 4,000 cities and all 50 states across the United States and Canada. Founded in 2013, DoorDash empowers merchants to grow their businesses by offering on-demand delivery, data-driven insights, and better in-store efficiency, providing delightful experiences from door to door. By building the last-mile delivery infrastructure for local cities, DoorDash is bringing communities closer, one doorstep at a time. Read more on the DoorDash blog or at www.doordash.com.
Our Commitment to Diversity and Inclusion
We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.