Manager, Merchandise (Busch Gardens Williamsburg)

Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!

What you get to do:

• Lead and inspire a large team of Sales Ambassadors within Retail and Photo business units.

• Ensure Ambassadors are engaging guests and making a positive impact to service scores (GSAT).

• Foster a team environment and develop future leaders by sharing knowledge and being an example.

• Financial responsibility over assigned locations (revenue, labor management, expense controls).

• Assist with creating and activating incremental revenue opportunities.

• Oversee and participate in park cycle counts and annual physical inventory.

• Coach and course correct negative Ambassador behaviors, as needed.

• Turn a negative guest experience into a positive one, as needed.

• Communicate professionally and effectively with Ambassadors, Vendors, and Guests.

• Work with third-party Revenue Partners to drive revenue.

• Oversee and participate in store changeouts, and in-park event setups.

• Perform other duties as assigned.

What it takes to succeed:

• Bachelor's degree in business or related field preferred, or relatable experience.

• Three (3) years management and/or supervisory experience, preferred setting in a theme park or high-volume retail.

• Proficient in Microsoft software products.

• Demonstrated initiative, communication, organizational and interpersonal skills; Confident and outgoing presence with the ability to professional interact with various levels of ambassadors and leadership.

• Excellent organizational and time management skills with the ability to handle multiple projects with a detailed oriented style and strict deadlines.

• Excellent problem solving and conflict resolution skills

What else is important:

• Must be able to lift, push, pull and/or carry up to 50 lbs.

• Position engages in extensive walking and standing throughout entire work shift and climb/ascend heights

• Perform the following physical activities: kneeling, squatting, bend floor-to waist/waist-to-overhead, reach overhead, simple grasp and fine hand manipulation tasks (use of tools/keyboard/writing)

• Must be able to work indoors and outdoors, in varying weather, to include extreme heat. Position may be exposed to fumes, dust, odors, and cold/heat temperature extremes

• Perform cleaning duties, including use of cleaning chemicals

• Available to work varied schedule, including weekends and holidays.

The perks of the position:

• Paid Time Off

• Complimentary Park Tickets and Passes

• Park Discounts on Food and Merchandise

• Medical, Dental, and Vision Insurance

• 401K Retirement plan

• Voluntary Insurance

• Life Insurance

• Disability Benefits

• Tuition Reimbursement

• Dependent and Health Care Flexible Spending Accounts

• Employee Assistance Program

• Legal Assistance Plan

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.