Manager, Member Comms & Service Support

We're always looking for diverse, talented, service-oriented people to join our exceptional team.

Manager, Member Comms & Service Support

The pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.

Pay Range:

$128,873.00 - $206,197.00

Scheduled Weekly Hours:

40

What You'll Be Doing

Responsible for leading and directing a team in strategy, planning, development and execution of external and internal communication initiatives, including those that promote our mission of delivering World-Class Personal Service to Members and teammembers and shares our support of the educational community.

• Defines communication priorities and leads a team of high-performing professionals who develop plans, messaging and creative tactics to advance SchoolsFirst FCU goals and objectives.

• Understands the credit union organizational goals and key performance indicators and takes the necessary actions to achieve desired results.

• Responsible for the strategy and execution of timely and relevant communication to our Membership and teammembers that supports our mission, brand, purpose and DEI promise, including financial education, consumer and financial trends, and financial well-being.

• Identifies and establishes best practice communication tools and channels to ensure the Credit Union remains relevant in meeting the changing needs of Members and teammembers.

• Oversees teammember messaging in support of external financial conditions and reputational risk (e.g., fraud, changing economic conditions and changes to financial services industry).

• Leads strategy and initiatives that support Member participation in the products and services the Credit Union offers.

• Ensures brand voice is consistent and appropriately executed.

• Responsible for the

Source, our intranet, including strategy, content and teammember engagement.

Additional Job Functions

• Provides daily support to staff, including answering questions and problem resolution, communicating job expectations; planning, monitoring, and appraising job results; training, coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.

• Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures and analyzing variances.

• Contributes to organizational goals and priorities as a member of Management team. Establishes and implements plans that have short-term (1-2 year) impact on business results in alignment with organization objectives.

• Evaluates operating procedures and policies, ensuring the highest levels of Member service, productivity and internal control.

• Initiates, researches, coordinates and implements department or division projects intended to benefit Members, internal teammembers or department operations.

• Ensures compliance with state and federal laws as well as any other applicable regulations.

• Understands the credit union organizational goals and key performance indicators and takes the necessary actions to achieve desired results.

• Performs other duties as assigned

• Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions

People Management

Management

Qualifications

• Bachelor's Degree or equivalent years of experience required

• Master's Degree preferred

• 7-10 years of previous related experience required

• 1-3 years of previous management experience required

• Previous brand marketing, business and/or agency experience in a consumer oriented financial services company required

SchoolsFirst FCU is committed to Diverse, Equitable, and Inclusive Hiring

At SchoolsFirst FCU we are dedicated to building and growing a diverse, inclusive, and authentic Dream Team, so if you're excited about a position or wanting to make a career change but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. Many skills are transferrable and you may be just the right candidate for the position, or for other roles we are working on.

SchoolsFirst Federal Credit Union is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. SchoolsFirst FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information.

This organization participates in E-Verify.