Manager, Medical Staff Services

Hollywood Presbyterian Medical Center Los Angeles , CA 90009

Posted 2 months ago


CHA Hollywood Presbyterian Medical Center

CHA Hollywood Presbyterian Medical Center (HPMC) is an acute care facility that has been caring for the Hollywood community and surrounding areas since 1924. The hospital is committed to serving local multicultural communities with quality medical and nursing care. With more than 500 physicians representing virtually every specialty, HPMC strives to distinguish itself as a leading healthcare provider, recognized for providing quality, innovative care in a compassionate manner.

HPMC is part of a global healthcare enterprise which owns and operates general hospitals throughout Korea, numerous research centers in the U.S. and Korea including a medical university, and CHAUM (a premier anti-aging life

Professional Requirements

Position Summary:

Promotes quality patient care by managing the activities of the Professional Staff office in the areas of credentialing, re-credentialing, privileging and proctoring competency for Licensed Independent Practitioners (e.g., MDs, D.O.s) and Allied Health Professionals.

  • Manages credentialing, proctoring, privileging and reappointment process for Licensed Independent Practitioners (LIPs) and Allied Health Professionals.

  • Creates operations and communications processes that support organizational strategies and business objectives.

  • Supervises Medical Staff Services office include budget management, hiring, training, and counseling staff, equipment management and quality of service.

  • Acts as a liaison, technical advisor, and resource person for the professional and allied staff and administration.

  • Provides consulting services regarding regulatory, legal, accreditation, Program and Regional credentialing standards.

  • Hires, trains counsels and supervises all medical staff services office personnel.

  • Develops and implements mechanisms to ensure compliance to all regulatory agencies and the Professional Staff Bylaws, Rules and Regulations.

  • Assists in the development of policies, procedures, protocols and privileges to support the credentialing process and makes recommendations for bylaws revision.

  • Interprets requirements and disseminates information to all involved parties to assure necessary compliance, compatibility and continuous quality improvement of the credentialing process.

  • Partners with appropriate Medical Group individuals and groups, accrediting bodies and external consultants to develop and implement systems and processes that meet requirements and adhere to Credentialing Policies and Procedures.

  • Collaborates with colleagues and leadership to identify and implement best practices.


Minimum Education:

  • Bachelor's degree required, OR four (4) years of experience in a directly related field.

  • High School Diploma or General Education Development (GED) required.

Preferred Education:

  • N/A
Minimum Work Experience and


Basic Qualifications:

  • Minimum five (5) years of experience in health care in an administrative or managerial position related to credentialing and/or accreditation.

Additional Requirements:

  • Significant working knowledge of federal and state regulatory requirements and accreditation standards (e.g., TJC, NCQA, DOC, DHS, Titles 22 and 16).

  • Must be able to work in a union environment.

Preferred Work Experience and

  • Minimum three (3) years of supervisory experience preferred.

  • Certification in the area of Medical Staff Services, or Quality arena preferred.

Required Licensure, Certification, Registration or Designation:

  • LA County Fire Card

Disclaimer, Compliance and Service Language:

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by incumbents assigned to this job. This is not intended to be an exhaustive list of all the responsibilities, duties and skills required. The incumbent may be expected to perform other duties as assigned.

COMPLIANCE & INTEGRITY: Consistently supports compliance and the Hollywood Presbyterian Medical Center's Code of Conduct by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and licensure requirements (if applicable), and Hollywood Presbyterian Medical Center's policies and procedures.

Models and reinforces ethical behavior in self and others in accordance to the Code of Conduct; adheres to organizational policies and guidelines; supports compliance initiatives; maintains confidences; admits mistakes; conducts business with honesty; shows consistency in words and actions; follows through on commitments. All Directors, Managers and Supervisors are accountable for communication, implementation, enforcement, monitoring and oversight of compliance policies and practices in their departments.

SERVICE & QUALITY: In addition to defined technical requirements, accountable for consistently demonstrating service behaviors and principles defined by the Hollywood Presbyterian Medical Center, as well as specific departmental/organizational initiatives. Also accountable for consistently demonstrating the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to each other, to our patients, and to purchasers, contracted providers and vendors.

WORKPLACE SAFETY: In addition to defined working conditions and physical requirements, employees are accountable for working safely; following established policies & procedures; utilizing all designated protective personal equipment (PPE) and/or safety equipment assigned for task; and reporting all injuries and hazards to their supervisor immediately. Supervisors and Managers are accountable for ensuring the safety performance of employees; applying consistent practices in compliance with federal, state and local regulations; providing guidance to maintain a safe and healthy work environment.

Hollywood Presbyterian Medical Center is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the Los Angeles Fair Chance Ordinances.

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Manager, Medical Staff Services

Hollywood Presbyterian Medical Center