Manager, Manufacturing Operations (Weekend)

Xometry Gaithersburg , MD 20877

Posted 5 months ago

Manager, Manufacturing Operations- Weekends

Operations Management Weekends (40%)

  • Provide supervisory support of all operations staff working on assigned workdays (Saturday through Sunday)

  • Generate and distribute weekend progress reports

  • Hands on, be a flex resource to assist with inspections and shipping as needed.

  • Handle first level escalations from Case Management, CPC, Eng/Sourcing, Additive, Shipping, Quality, etc.

  • Provide logistics management support as needed (creation of labels, tracking of packages, resolution of shipping exceptions)

Partner and Customer Focus

  • Weekends (20%)
  • Manage and/or address customer and partner facing Support/Work tickets

  • Follow up with partners to drive accountability and completion of objectives

  • Communicate updates / collaborate with customers to resolve order fulfillment issues

Operations Management

  • Non Weekend (30%)
  • Lead weekend work scope planning activities (Fridays)

  • Lead weekend turnover activities (Mondays)

  • Establish, communicate, and gain acknowledgement on partner weekend objectives

  • Emerging and Late order partner escalation calls

  • Weekly report generation

  • Case Management duties appropriate to short duration activities (ie NCMR customer dispositions)

Teamwork, Collaboration, and Safety (10%)

  • Interface with Sr. Management, Operations, Sales, Technology, Customer Care, Quality, and Shipping teams to ensure manufacturing processes are capable of customer on-time delivery and satisfaction.

  • Effectively communicate with all key stakeholders, to include suppliers, customers, and leadership.

  • Participate and provide input on initiatives to simplify and automate complex processes.

  • Perform all work in compliance with Xometry's quality and safety systems, policies and procedures.

Qualifications and Experience

  • Bachelor of Science Degree in Engineering or a Technical related field is preferred.

  • A minimum of 5 years of related experience, preferably in manufacturing or operations

  • A minimum of 2 years in a supervisory role

  • Project management training or equivalent experience in a highly transactional environment

  • Working knowledge of and/or education, skills, and experience associated with manufacturing processes, engineering drawings requirements mechanical and electrical inspection methods.

  • A self-starter, who work independently, and can drive actions to completion.

  • Strong organizational skills and the ability to work in a dynamic environment.

  • Able to multitask, meet deadlines and support all supplier quality field activities.

  • Strong communication skills (both oral and written) + ability to manage up and to the side.

Xometry offers its employees:

  • Health, Dental & Vision coverage

  • Commuter & Dependent Care options

  • Company matching on 401k

  • Paid time off

  • Primary and Secondary Parental Leave

  • Stock Options

About Xometry

Updated March 14, 2019

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Manager, Manufacturing Operations (Weekend)