Manager - Loss Prevention & Safety - (F.20.5)

Michaels Stores Detroit , MI 48222

Posted 2 months ago

Why Work for Us?

The Michaels Companies, Inc., is North America's largest arts and crafts specialty retailer. Together the teams in our stores, distribution and manufacturing centers, and support center work together to help our customers make creativity happen. We offer career growth, benefits packages, retirement plans, tuition reimbursement, and more. Michaels Team Members also enjoy a wide variety of ways to save including discounts at our stores, select fitness and childcare centers, restaurants, hotels, and more.

We are currently recruiting for a Manager

  • Loss Prevention Safety located in our Support Center (Global Headquarters) located in Irving, TX.

What will you be doing?

The Manager

  • Loss Prevention Safety will lead the zone organization in the protection of assets and the reduction of financial loss; while administering, directing and providing oversight to Loss Prevention and Safety programs for a Zone and will support the Zone Vice President, District Managers, and Store Managers and store teams in the management of Michaels' initiatives to reduce shrink, risk, financial loss and manage expenses.

How will you do it?

  • Reduce Inventory shrink by implementing company and store specific programs.

  • Provide training and awareness communications to Zone Vice President, District Managers, Area Loss Prevention Managers and Store Managers on all Loss Prevention, Safety, and Shrink Programs through partnership visits, conference calls, and touch bases.

  • Conduct analysis of data, such as inventory reporting, dashboards, P and L and other reporting to support shrink and fraud reduction.

  • Tour stores with team and key partners to provide on-site analysis of potential risks for shrink, fraud, physical security and safety and then develop appropriate action steps to counteract.

  • Develop, resolve and oversee investigations of internal and external (for example fraud, robberies, burglaries, organized retail crime) in multiple stores ensuring appropriate partnership and follow up with key organizations including Law Enforcement where appropriate.

  • Interview Team Members suspected of theft or fraud in accordance with company policies. Properly document all stages while ensuring accuracy and are maintained to the policies of the company.

  • Communicate photo alerts to Team Members and partners with other locations/retailers to identify ORC groups and patterns.

  • Regularly review reports to ensure compliance and proper documentation and follow up on critical incidents, recoveries, apprehensions, safety incidents and investigations.

  • Maintain health safety regulatory compliance processes around prevention of accidents and reporting and corrective actions post -accident claim.

  • Reduce accident frequency rates of both GL and WC claims by implementing company and store specific programs. Conduct training sessions as necessary to facilitate compliance to Michaels programs.

  • Provide guidance on Emergency/Crisis Management.

  • Build a high performing team through recruiting, hiring and training new team members. Coach and provide feedback to grow talent. Conduct performance management including reviews and IDP conversations.

  • Review and maintain all expenses within span of control.

  • Review physical security standards, such as burglary alarms, key controls, and compactor and makes changes as necessary.

  • Network within industry to stay current on trends and solutions.

Job Requirements

What Skills you will need to do your job?

Minimum Knowledge/Skills/Abilities:

  • High School Degree

  • At least 5 years Loss Prevention multi-unit experience

  • Excellent communication skills

  • Able to travel 50% of the time

  • Previous LP retail experience with LP interview training

Preferred Knowledge/Skills/Abilities:

  • Wicklander-Zulowski certification
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Manager - Loss Prevention & Safety - (F.20.5)

Michaels Stores