Manager, Live Operations

Doordash Phoenix , AZ 85002

Posted 4 months ago

About the Role

Live Operations Managers are responsible for the day to day operations and strategic development of one or more lines of business within the live operations organization. In a typical day, Live Operations Managers may dive into data to explain team performance at the lowest level, run and refine experiments to drive efficiencies and liaise with internal teams on developing and implementing future processes and initiatives.

Our best Live Operations Managers have a broad business skill set, with a depth of expertise in business analytics, strategy development, operational execution, team management, and leadership. They are owners of their business and are willing to do whatever it takes to make the business successful. Think this is you? Read on

You're excited about this opportunity because you will

  • Strategize
  • Innovate and execute on unique strategies across the live operations organization
  • Engage implement scalable initiatives and best practices to ensure a world-class operation

  • Experiment Use data-driven decision making and sound business judgment to run tests on everything from call handle times to workforce organization

  • Analyze Build models to evaluate the economic and strategic costs and benefits of various programs and experiments

  • Influence Work cross-functionally with our Operations, Product, Engineering, Analytics, etc. teams to drive strategic initiatives and harness opportunities.

  • Build Talent

  • Lead & develop a team of high performers to build a best-in-class organization

We're excited about you because

  • You're a self-starter You have a bias towards action and are able to thrive in a fast-paced, constantly changing work environment

  • You're a problem solver You can independently translate high-level goals into actionable plans

  • You're accountable

  • You want to own the outcome and make an impact on our most critical growth and efficiency metrics
  • You're entrepreneurial You crave responsibility and want to shape the vision and direction of the company

  • You're a generalist You seek exposure to different types of problems and want to try your hand at different sides of the business

  • You can be gritty You roll up your sleeves and do whatever it takes to make things successful

  • You're a relationship-builder You can influence and motivate people at all levels across a variety of job functions

Qualifications

  • 3 - 5 years of experience in consulting, strategy, business development, operations, technology, banking, analytics or related experience; high-growth or early-stage start-up experience is a plus

  • 1+ years of people management experience leading people leaders (i.e. managing supervisors with direct reports)

  • Proven track record of leading initiatives, hitting goals, and succeeding in a team environment

  • Expert communication and interpersonal skills

  • Advanced Excel skills; SQL knowledge is a plus

Why You'll Love Working at DoorDash

  • We are a technologically and data-driven business committed to our clients and connected through our vision of "Delivering Good"

  • We love solving problems, thinking creatively and trying new things

  • We believe in autonomy & taking initiative

  • We are challenged, developed and have meaningful impact

  • We take what we do seriously. We don't take ourselves seriously

  • We have a smart, experienced leadership team that wants to do it right & is open to new ideas

  • We offer competitive compensation packages and comprehensive health benefits and great perks

  • Most importantly, you will be proud to say that you work for DoorDash and the work you do will bring joy to our clients every day!

About DoorDash

Founded in 2013, DoorDash is a San Francisco-based technology company passionate about transforming local businesses and dedicated to enabling new ways of working, earning, and living. Today, DoorDash connects customers with their favorite local and national businesses in more than 3,300 cities across the United States and Canada.

We want to share our revolutionary logistics technology with every business around the world, to streamline how our cities and local economies work. Make no mistake, it isn't going to be easy, and our mission isn't for the faint of heart. But if you're daring, and you want to make a dent, let's chat. By building intelligent, last-mile delivery technology for local cities, DoorDash aims to connect people with the things they care about one dash at a time.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Support Representative Marketplace Live Operations Overnight Shift

Doordash

Posted Yesterday

VIEW JOBS 8/17/2019 12:00:00 AM 2019-11-15T00:00 We're looking to grow our Marketplace Live Operations team by leaps and bounds. Join DoorDash as a Representative, Marketplace Live Ops to become an expert in addressing the most pressing needs and concerns of DoorDash's thousands of partner merchants, customers and dashers worldwide. You'll be part of an exciting, rapidly-growing team designed to take our support to the next level. About the Role The Customer Support Representative, Marketplace Live Operations is a high-bandwidth, meticulously organized individual, who can juggle both issue resolution and concise communication. This position calls for a self-starter who wants to innovate and be part of a dynamic, fast-moving team. NOTE: This role is located in Phoenix, AZ and will require the ability to flex to off hour shifts such Sunday through Thursday or Tuesday through Sunday from 11pm to 7am. You're excited about this opportunity because you will... * Handle all inbound issue resolution for DoorDash's partner merchants, customers and dashers worldwide while maintaining a best in class experience in each and every interaction. * Address time-sensitive issues, such as payments, account questions, driver issues, or troubleshooting by email and phone with tact and the utmost professionalism. * Develop a deep expertise in how DoorDash's processes, systems, and resources work, and how to use them to drive positive outcomes * Demonstrate strong communication skills and relationship-building. We're excited about you because... * You have 1+ years in customer experience, customer success or operations roles. * You have prior experience handling inbound customer issue resolution using email, phone and chat. * You're a highly motivated self-starter. * You have experience in a fast-paced account management or customer service role. * You have expert communication and interpersonal skills. * You are driven--you are a highly motivated self-starter. * You have a service mindset--you love helping people. * You have high EQ and are adept at building relationships. * You are meticulously organized--you can juggle both issue resolution & concise communication. * You have no problem juggling multiple tasks. * You're innovative--you're not afraid to challenge the status quo. * You're a strategic thinker--you love thinking about new opportunities or process improvement. * You're a hustler with an entrepreneurial mindset and a bias to action. * You're comfortable in a rapidly changing environment. * You have a track record of maintaining a high-level of professional maturity. Why you'll love working at DoorDash * We are a group of smart, humble and goal oriented people. You can be your authentic self here, and are empowered to encourage others to do the same! * We are a successful, fast-growing company at the forefront of tech and fashion, redefining retail for the next generation * We are a technologically and data-driven business * We are committed to our clients and connected through our vision of "Delivering Good" * We love solving problems, thinking creatively and trying new things * We believe in autonomy & taking initiative * We are challenged, developed and have meaningful impact * We take what we do seriously. We don't take ourselves seriously * We have a smart, experienced leadership team that wants to do it right & is open to new ideas * We offer competitive compensation packages and comprehensive health benefits * You will be proud to say that you work for DoorDash and will know that the work you do brings joy to our clients every day About DoorDash Founded in 2013, DoorDash is a San Francisco-based technology company passionate about transforming local businesses and dedicated to enabling new ways of working, earning, and living. Today, DoorDash connects customers with their favorite local and national businesses in more than 3,300 cities across the United States and Canada. We want to share our revolutionary logistics technology with every business around the world, to streamline how our cities and local economies work. Make no mistake, it isn't going to be easy, and our mission isn't for the faint of heart. But if you're daring, and you want to make a dent, let's chat. By building intelligent, last-mile delivery technology for local cities, DoorDash aims to connect people with the things they care about — one dash at a time. #zr Doordash Phoenix AZ

Manager, Live Operations

Doordash