About the Role
Live Operations Managers are responsible for the day to day operations and strategic development of one or more lines of business within the live operations organization. In a typical day, Live Operations Managers may dive into data to explain team performance at the lowest level, run and refine experiments to drive efficiencies and liaise with internal teams on developing and implementing future processes and initiatives.
Our best Live Operations Managers have a broad business skill set, with a depth of expertise in business analytics, strategy development, operational execution, team management, and leadership. They are owners of their business and are willing to do whatever it takes to make the business successful. Think this is you? Read on
You're excited about this opportunity because you will
Engage implement scalable initiatives and best practices to ensure a world-class operation
Experiment Use data-driven decision making and sound business judgment to run tests on everything from call handle times to workforce organization
Analyze Build models to evaluate the economic and strategic costs and benefits of various programs and experiments
Influence Work cross-functionally with our Operations, Product, Engineering, Analytics, etc. teams to drive strategic initiatives and harness opportunities.
We're excited about you because
You're a self-starter You have a bias towards action and are able to thrive in a fast-paced, constantly changing work environment
You're a problem solver You can independently translate high-level goals into actionable plans
You're entrepreneurial You crave responsibility and want to shape the vision and direction of the company
You're a generalist You seek exposure to different types of problems and want to try your hand at different sides of the business
You can be gritty You roll up your sleeves and do whatever it takes to make things successful
You're a relationship-builder You can influence and motivate people at all levels across a variety of job functions
3 - 5 years of experience in consulting, strategy, business development, operations, technology, banking, analytics or related experience; high-growth or early-stage start-up experience is a plus
1+ years of people management experience leading people leaders (i.e. managing supervisors with direct reports)
Proven track record of leading initiatives, hitting goals, and succeeding in a team environment
Expert communication and interpersonal skills
Advanced Excel skills; SQL knowledge is a plus
Why You'll Love Working at DoorDash
We are a technologically and data-driven business committed to our clients and connected through our vision of "Delivering Good"
We love solving problems, thinking creatively and trying new things
We believe in autonomy & taking initiative
We are challenged, developed and have meaningful impact
We take what we do seriously. We don't take ourselves seriously
We have a smart, experienced leadership team that wants to do it right & is open to new ideas
We offer competitive compensation packages and comprehensive health benefits and great perks
Most importantly, you will be proud to say that you work for DoorDash and the work you do will bring joy to our clients every day!
Founded in 2013, DoorDash is a San Francisco-based technology company passionate about transforming local businesses and dedicated to enabling new ways of working, earning, and living. Today, DoorDash connects customers with their favorite local and national businesses in more than 3,300 cities across the United States and Canada.
We want to share our revolutionary logistics technology with every business around the world, to streamline how our cities and local economies work. Make no mistake, it isn't going to be easy, and our mission isn't for the faint of heart. But if you're daring, and you want to make a dent, let's chat. By building intelligent, last-mile delivery technology for local cities, DoorDash aims to connect people with the things they care about one dash at a time.