Manager, Lending Solutions

Charles Schwab Corporation Phoenix , AZ 85002

Posted 7 months ago

Your Opportunity

The Manager Lending Solutions Team (LST) will serve as the single point of contact for all Charles Schwab clients, employees, and internal partners interested in learning about or applying for a mortgage, pledged asset line (PAL) of credit and for questions or critical issues throughout the entire lending process. This team plays a key role in the success of the Bank's lending program through delivering an outstanding client experience while helping the firm realize it's earning potential! A successful LST member will combine a high level of technical lending and servicing expertise, strong relationship skills, and will demonstrate sound judgment in providing a premier lending experience while handling a broad range of inquiries, critical issues, and products to meet our client's needs. This is a first line of defense unit position for Charles Schwab Bank and assures compliance with all Bank policies and procedures, as well as all applicable state and federal banking regulations in the context of their responsibilities.

What you're good at

  • Provide a single point of contact for all Charles Schwab clients, employees, and internal partners as they inquire about, apply for, and close on mortgages and/or pledge asset line

  • Provide consistent communication throughout the entire application, processing, and closing process

  • Anticipate possible issues in advance and work to address them throughout the loan process

  • Use sound judgment and relationship skills to resolve complaints and ensure an outstanding client experience

  • Work with and build strong partnerships with the client, RIA, FC, application processor, and loan underwriter to gather information and ensure smooth loan processing

  • Work with clients by phone to provide rate quotes, PAL payments, payoffs and basic information on our lending products

  • Utilize technical lending and servicing expertise along with relationship and analytical skills to identify and recommend appropriate lending solutions based on individual client needs and financial situation

  • Handle interest rate and credit exception requests by advancing to appropriate parties and ensuring a timely response

  • Be available to take servicing questions for active mortgage and pledged asset loans

What you have

  • Five or more years of proactive, successful lending origination and pipeline management experience in the financial services industry with a focus on high net worth clients

  • Bank lending sales experience in serving high net worth and investment Advisor clients with complex lending solution needs

  • A very solid understanding/knowledge of complex mortgage products (previous experience as a loan/mortgage officer and/or experience with originating complex mortgage loans)

  • Shown ability to meet individual as well as organization service level scores

  • Outstanding written and verbal communication skills

  • Bachelors degree or equivalent experience required

  • Relationship and client retention management experience and success

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Commercial Credit Lending Officer II

Bank Of America Corporation

Posted Yesterday

VIEW JOBS 2/20/2020 12:00:00 AM 2020-05-20T00:00 Job Description: Job Description: Working closely with an assigned Relationship Management team, the Lending Officer is primarily responsible for analyzing, underwriting and approving credit solutions for existing and new clients. This includes supporting and interacting with Business Banking and Middle Market clients with a loan size up to $5MM. Credit solutions primarily include working capital lines of credit, owner-occupied commercial real estate, equipment financing needs and Treasury Management exposure. The Lending Officer ensures data quality, strict adherence to Policies and Procedures, and operates firmly within the Bank's Risk Framework. Required Skills: * 5+ Years of Commercial Credit experience with an emphasis on commercial loan underwriting * Ability to communicate effectively throughout the organization and build strong partnerships with Relationship Managers and Credit support staff * Strong decision making skills coupled with the ability to verbally and document rationalization of loan decisions * Attention to detail, accuracy and overall data quality * Ability to execute in a high paced environment with close monitoring of metrics of production, cycle time, renewal timeliness and quality metrics * Proficiency in technology, including Microsoft applications * Minimum of a BA/BS degreed required; Finance, Accounting or Economics majors are preferred. * Provide concurrences for other lending officers or analysts * Coach and mentor to other lending officers * Provide training for new hires and peers * Demonstrates more in-depth credit knowledge and able to perform more comprehensive underwriting * Has full lending authority for position Shift: 1st shift (United States of America) Hours Per Week: 40 Bank Of America Corporation Phoenix AZ

Manager, Lending Solutions

Charles Schwab Corporation