Manager, Lending Solutions

Charles Schwab Corporation Phoenix , AZ 85002

Posted 7 months ago

Your Opportunity

The Manager Lending Solutions Team (LST) will serve as the single point of contact for all Charles Schwab clients, employees, and internal partners interested in learning about or applying for a mortgage, pledged asset line (PAL) of credit and for questions or critical issues throughout the entire lending process. This team plays a key role in the success of the Bank's lending program through delivering an outstanding client experience while helping the firm realize it's earning potential! A successful LST member will combine a high level of technical lending and servicing expertise, strong relationship skills, and will demonstrate sound judgment in providing a premier lending experience while handling a broad range of inquiries, critical issues, and products to meet our client's needs. This is a first line of defense unit position for Charles Schwab Bank and assures compliance with all Bank policies and procedures, as well as all applicable state and federal banking regulations in the context of their responsibilities.

What you're good at

  • Provide a single point of contact for all Charles Schwab clients, employees, and internal partners as they inquire about, apply for, and close on mortgages and/or pledge asset line

  • Provide consistent communication throughout the entire application, processing, and closing process

  • Anticipate possible issues in advance and work to address them throughout the loan process

  • Use sound judgment and relationship skills to resolve complaints and ensure an outstanding client experience

  • Work with and build strong partnerships with the client, RIA, FC, application processor, and loan underwriter to gather information and ensure smooth loan processing

  • Work with clients by phone to provide rate quotes, PAL payments, payoffs and basic information on our lending products

  • Utilize technical lending and servicing expertise along with relationship and analytical skills to identify and recommend appropriate lending solutions based on individual client needs and financial situation

  • Handle interest rate and credit exception requests by advancing to appropriate parties and ensuring a timely response

  • Be available to take servicing questions for active mortgage and pledged asset loans

What you have

  • Five or more years of proactive, successful lending origination and pipeline management experience in the financial services industry with a focus on high net worth clients

  • Bank lending sales experience in serving high net worth and investment Advisor clients with complex lending solution needs

  • A very solid understanding/knowledge of complex mortgage products (previous experience as a loan/mortgage officer and/or experience with originating complex mortgage loans)

  • Shown ability to meet individual as well as organization service level scores

  • Outstanding written and verbal communication skills

  • Bachelors degree or equivalent experience required

  • Relationship and client retention management experience and success

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Manager, Lending Solutions

Charles Schwab Corporation