K1 Speed Houston , TX 77020
Posted 4 weeks ago
GENERAL PURPOSE OF JOB: The Manager is responsible for ensuring that the center is run according to the required K1 standards. The Manager holds their Salaried and Hourly Staff accountable, coaching and developing them to be ready for the next level.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Assisting the General Manager in recruiting, interviewing, hiring, training, disciplining, and terminating
Cash handling duties including preparation of tills, change fund maintenance, and preparation of deposits
Ensuring that cashier personnel adhere to correct cash handling procedures
Ensure cashier personnel are meeting the minimum selling standards set forth by K1 Speed
Monitor inventory, supporting the General Manager each month to complete an accurate account of the items on hand
Ensuring that track personnel run races safely, efficiently and professionally
Ensuring that mechanic personnel maintain our karts in peak working condition
Ensuring that all staff are strictly adhering to company policies and providing outstanding customer service
Corresponding with and providing regular reports to corporate office personnel
Maintaining the highest standard of facility appearance
Oversees the day- to-day operations within the policies and guidelines set forth by K1 Speed.
Identify on a regular basis their opportunities and creates an action plan to increase the performance level to the required K1 standard
Ensures that their location has the proper staffing level to maximize the employee and guest experience.
Over sees weekly inventories of each location per company standards.
Maintain a professional K1 image including the Paddock lounge cleanliness, proper uniforms and appearance standards.
Ensures their location is keeping food cost, part costs and labor costs (hours) at or below K1 acceptable standards.
Ensures their location is consistently following the guidelines for private party events and catering including: food service and quality standards, greet procedures, POS and payout procedures, set up and décor standards, party rental and supply storage and rebooking all repeatable parties.
Understands and makes sure that each team member follows all cash handling procedures including safe maintenance, deposits and all banking functions.
Works with their team to promote a positive social media response.
Works with their team to ensure that each employee understands the importance of treating guests the K1-Way so the guests continue to return, providing an exceptional guest experience.
Responds to customer service needs to provide the highest standards of service within 24hours.
Maintains great relationships with all vendors and notifies the General Manager of any vendor issue
Ensures their Team is providing a safe working and guest environment to reduce the risk of injury and accidents.
Represents the K1 image at all company and community events (local businesses, organizations and media).
Ensures their Team is engaging in preventative maintenance, daily cleaning, and repairs.
Practice the K1 Speed open door policy at all times.
Ensures their Team is developing employees for promotional opportunities.
SKILLS AND ABILITIES:
Job Knowledge
Initiative
Professionalism
Planning and Organizing
Team Work/Cooperation
Critical Thinking
Productivity
Active Learning
Communication
Customer Orientation
Work Quality
Decision Making
Adaptability/Flexibility
EDUCATION and/or EXPERIENCE:
Must be 21 years of age.
High school diploma
Associates in Business or related field preferred.
Must have 3 years of Food and Beverage experience, current ServSafe Manager Certificate is a plus.
Must have 5 years of previous management experience with a successful track record, preferably in restaurant, entertainment or hospitality.
PHYSICAL DEMANDS:
This position requires that weight be lifted, pushed, pulled, safely for extended periods of time. Must be able to lift up to 100lbs with reasonable accommodation.
WORK ENVIRONMENT:
The work environment for this job typically has a high level of noise. The work will be performed predominantly indoors, however, things such as marketing events can be exposed to the outdoor elements.
SUPERVISORY RESPONSIBILITIES:
Responsible for managing salaried and hourly employees.
K1 Speed