Manager, IT Technology & Systems

University Of Utah Medical Group Salt Lake City , UT 84101

Posted 2 months ago


As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA

This position provides leadership and management for the Information Technology (IT) service line within University of Utah Health Hospitals and Clinics. Enterprise Infrastructure manager is responsible for infrastructure engineering and operations, setting direction and supporting operational tasks of organizational vision and strategy. The IT Infrastructure Manager takes all necessary steps to resolve any issues and ensures communication between and within IT operations and the business.

This position reports to the CHN Rehabilitation hospital Senior Director with coodination to central IT.

This position has no direct responsibility for providing care to patients at this time.

Department Overview:
For nearly 50 years, University of Utah Health's Rehabilitation Center has been a recognized leader in rehabilitation medicine and education. The Craig H. Neilsen Rehabilitation Hopsital will be one of the most advanced rehabilitation facilities in the nation and will serve as a catalyst for the future development of the university's rehabilitation programs. This facility houses many unique and leading edge assistive technogies that contribute to the objectives of the rehabilitation hospital.

Corporate Overview:
The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our four hospitals and seventeen clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.



  • Works with all leaders within the Service Delivery Area to develop, implement, assess and monitor plans and tactics that will improve outcomes while also meeting other organizational objectives.

  • Affirmatively resolves customer service escalations while effectively collaborating with clinical and non-clinical staff, and other leaders within the organization.

  • Responsible for creating project plans and giving status reports on assigned projects.

  • Capable of resolving escalated issues arising from operations requiring coordination with other departments and specialties.

  • Accountable for team metrics, performance and enabling high performance culture.


  • Acts as a liaison between senior and executive leadership to communicate and emulate strategic initiatives, best practices, and other organizational plans.

  • Contributes as a key member of the infrastructure leadership team and other committees addressing various operational outcomes and initiatives.

  • Supports infrastructure through creative thinking, streamlining processes, data analysis, and work activities.

  • Understands complex processes and roles within an integrative care organization, with the ability to work collaboratively with different departments both within ITS and in the overall organization.


  • Proactively engages with all internal and external business partners to achieve plan goals and organization business objectives.

  • Forms positive associations with staff, peers, and senior leadership to support the mission, vision, values, and performance standards of the organization.

  • Ability to translate strategy into clear, concise and actionable initiatives and action plans.

Technical Development

  • Develops and maintains market-specific tactics consistent with evolving methodologies and technologies and corporate directives.

  • Analyzes data to identify and recommend new processes, procedures and improvements within the business operation, while also recognizing the analytics are a means to improvement, not an end.

Financial Management

  • Responsible for developing, monitoring and achieving budget goals within assigned areas of direct operational leadership.

  • Manages labor and non-labor budgets to ensure efficient use of resources.

  • Responsible for managing and negotiating contracts ensuring policies and procedures are appropriately followed.

  • Establishes and manages vendor relationships.


  • Manages and promotes continuous process improvements in assigned area of direct operational leadership.

  • Identifies and recommends strategies to streamline and improve operational efficiencies within the specialty area.

Performance Management/Human Resource Management

  • Responsible to supervise assigned personnel and provide feedback on performance, including on-time appraisals and coaching, when appropriate.

  • Responsible to manage and resolve any business and/or professional conflicts in a proactive manner and to reach resolutions in a timely manner.

  • Responsible for selection of staff as part of the hiring process to ensure the right fit and acquisition of appropriate knowledge and skill.

  • Engages with staff in developing talent, career path planning, and improving staff morale and employee engagement.

Relationships and Engagement

  • Actively engages staff with updates and news as well as involving staff in decisions and work teams.

  • Responsible for upholding PROMISE standards in all internal and external interactions

Knowledge / Skills / Abilities

  • Ability to perform the KPIs of the position, as outlined above.

  • Demonstrated leadership, human relations, process improvement and effective communication skills.

  • Knowledge of health care business operations and demonstrated operational planning skills.

  • Knowledge of budgeting practices, reporting analysis, and forecasting.

  • Knowledge of information technology related services such as, Epic, People Soft and related technologies and tools.

  • Knowledge of infrastructure related services, storage, infrastructure design, security, compute, network, backup and related technologies

  • Ability to execute public cloud-based deployments and demonstrate hybrid cloud infrastructure architecture.

  • Knowledge of automation and assistive technologies such as Crestron, voice recognition, building automation, mobil & desktop device management, and loT.

  • Demonstrate history of in-depth technology related background, showing career development of innovative use and deployment of various enterprise infrastructure technologies.




  • Bachelor's Degree in Computer Science, Computer Information Technology, Business Administration, Computer Information Systems, Management Information Systems or related field or equivalency.

  • Five years of experience managing multiple technologies and services including projects from initial concept through design, implementation, and QA to delivery and maintenance of product and application.

Qualifications (Preferred)


  • Master's degree in a related area, or equivalency.

  • Experience leading a functional infrastructure team.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

  • This is a sedentary position in an office setting that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions

Physical Requirements

Carrying, Color Determination, Crawling, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Tasting or Smelling, Walking

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Manager, IT Technology & Systems

University Of Utah Medical Group