Manager IT, Services Delivery And Operations

Job Description Summary

The ideal candidate will partner with the after-sale services business operations and delivery teams in the US & Canada to understand their strategy, goals and challenges and will work with the IT product teams to ensure applications and systems are aligned to support business goals and objectives. The candidate will partner with functional owners to define requirements and will work with technical product teams to ensure on-time delivery, within scope and budget and of desired quality. They will ensure project management practices are followed and improved as needed.

Job Description

Roles and Responsibilities

In this role, you will:

• Develop an understanding of current platforms and applications supporting services delivery in the US & Canada (OFS, FX, DX, Siebel, MyGEHC).

• Review and influence IT product maps in alignment with business direction.

• Partner with product owners and managers on prioritization and driving desired goals.

• Ensure delivery of key programs and initiatives in this space in support of objectives.

• Work with business leaders to define success metrics and ensure IT deliverables are driving value.

• Partner with Global Services and USCAN teams to initiate the deployment of ServiceMax.

• Collaborate with business and functional partners and technology leadership in specifying requirements.

• Drive technology discussion and strategy in line with business needs.

• Define execution plan and approach based on project scope, expected timeline and available budget/resources.

• Facilitate convergence of functional and technical knowledge.

• Work with technical team often comprising of members of separate organizations to coordinate day-to-day execution as per outlined plan.

• Cooperate with and manage external vendors as required.

• Ensure pre-defined project management processes and practices are followed. Drive simplification and improvement as necessary.

• Support execution team with resolution of roadblocks and interdependencies. Partner with technical and functional teams external to the project to ensure their tasks are completed as required.

• Manage project risks, scope changes and other non-standard events throughout the life of the project.

• Manage stakeholder communication and progress reporting

• Ensure quality of deliverables is verified and matching stakeholder expectations.

• Track project outcomes realization and customer satisfaction levels through established metrics against service level. Ensure lessons learned are collected.

Qualification

• Bachelor's Degree in a related field.

• 6 years of project management experience handling IT Initiatives in a highly regulated industry.

• Experience working with business units and teams on IT initiatives.

• Experience leading IT initiatives across different functional and technical teams.

Desired Characteristics

• Strong team player - collaborates well with others to solve problems and actively incorporates input from various sources.

• Experience working with others on a global basis.

• Applies knowledge to coach and mentor others.

• Demonstrated customer focus - evaluates decisions through the eyes of the customer, builds strong customer relationships, creates processes with customer viewpoint and partners with customers to help shape their future initiatives.

• Strong analytical and strong problem solving skills -communicates in a clear and succinct manner and effectively evaluates information / data to make decisions, anticipates obstacles and develops plans to resolve, creates actionable strategies and operational plans.

• Change oriented - actively generates process improvements, champions and drives change initiatives, confronts difficult circumstances in creative ways, balances multiple and competing priorities and executes accordingly.

• PMP, ScrumMaster or related Project Management certifications.

Additional Information

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: No