Manage Network architecture and services for global WAN, North American LAN, access points, and Cloud Computing architecture. Set standards and security practices in relation to the Network technologies collaborating with the EMEA and APAC teams.
Manage E-mail and messaging architecture and services for North America. Set standards and security practices in relation to the e-mail and messaging technologies collaborating with the EMEA and APAC teams.
Manage, develop, improve and organize implementation of telecommunications (data, voice and video), and support for delivery of these services for North America. Set standards and security practices in relation to the telecommunication technologies collaborating with the EMEA and APAC teams.
Establish technical architecture and service engineering solutions to support optimum solutions (in-house, outsourced and cloud based), considering governance, compliance rules, supportability and maintainability
Work closely with the IT Support teams.
Work with IT Governance to establish commercial relationships (contract negotiations)
Stay abreast of services developments in the market (technology and service provider watch)
Provide second line of support to 'Infrastructure Services' team
Provide second line of support to end-users of IT services
Ensure that all required training is identified for and completed by all direct reports.
Evaluate staffing needs and costs; identifies, hires and promotes individuals with the right skills and competencies necessary to achieve superior results.
Develop a team environment that values diversity and uses various individual's strengths to the benefit of the team.
Additional responsibilities as requested or required.
Bachelor's degree in Computer Science, Information Systems, or equivalent degree required.
Minimum 3 to 5 years' experience of successful service design and implementation
Track record in designing and implementing production quality services. Quality Management Professional certification a plus
Strong service orientation (towards users, customers and partners). Familiarity with ITIL (service management) framework and processes a plus
Experience with; Security and identity management, Data, voice and video networking and services, Computing services (servers, storage), Market players in technology and service procisioning
Demonstrated Project management skills. Project Management Professional certification a plus
Process improvement and quality management
People management & change management
Ability to work effectively across regional environments
Job Location Elyria, Ohio, United StatesPosition TypeFull-Time/Regular