Manager - IT Infrastructure Engineering

Overview

Join UW Credit Union as a pivotal IT leader and make a significant impact on our business. We are seeking a strategic IT Infrastructure Engineering Manager with a passion for leadership and cutting-edge technology.

In this role, you will oversee the architecture, design, and implementation of our IT infrastructure, supporting our voice, data, server, storage, and unified communications. Your leadership will be key in developing technology solutions that meet our business goals while ensuring compliance with security policies and governance best practices. This position offers a fantastic growth opportunity for those eager to make impactful decisions and drive innovation.

Combining people management, lead-level architecture, design, and hands-on engineering, you will guide UW Credit Union's journey toward cloud-smart infrastructure, including externally hosted platforms, software, and services. Your strong leadership skills will help develop your team and shape our technology landscape. If you are passionate about leading a high-performing team and making a significant impact, we invite you to join us in this exciting leadership opportunity.

Why Work for UW Credit Union?

Join one of Wisconsin's premier financial institutions, a 2023 Top Workplaces USA and multi-year recipient of Madison Magazine's Best Places to Work, Wisconsin State Journal's Top Workplaces, and Milwaukee Journal Sentinel's Top Workplaces to receive:

• 21.5+ days of annual paid time off

• 2 weeks paid caregiver leave

• 2.5 weeks paid new child parental leave

• 2 days paid volunteer time

• 11 paid holidays (includes your birthday!)

• 401k company match of up to 5%, plus approximately 4% discretionary match

• Generous variable reward bonus

• Competitive Medical, Dental and Vision plans, including domestic partner eligibility

• Discounted bus pass and bublr/ BCycle membership

• Employee Assistance Program

• Hybrid work environment

• Salary: $135,000 - $160,000; mid-point is $153,300

• And more!

Responsibilities

What You'll Do

• Develop and advance a top-tier Network Engineers and System Engineers workforce by forecasting future skill needs, ensuring the team is prepared for upcoming challenges and opportunities.

• Build and maintain strong relationships with UW Credit Union leaders, acting as a trusted advisor to align IT services with business needs, enabling cost-effective, innovative solutions that adapt to changing priorities.

• Understand business drivers and capabilities to design enterprise systems that achieve targeted business outcomes.

• Stay current with emerging technology trends and disruptions to enable new and evolving business models.

• Translate business and technical requirements into architectural blueprints, documenting all solution design and analysis work.

• Analyze industry trends and competitors to assess their impact on the enterprise.

• Act as a consultant on diverse technologies and platforms, driving targeted business outcomes.

• Lead the evaluation, design, and implementation of solutions for specific business applications or technologies, aligning with enterprise strategy and standards.

• Ensure outstanding service for end users by developing metrics and data analytics to illustrate service and operational effectiveness for internal and external customers.

• Maintain market-leading monitoring tools to alert team resources of outages or degraded service levels, ensuring timely response and resolution.

• Manage team response during critical outages, coordinating technical bridges, vendor escalations, and regular communication with IT End User Services leadership to keep stakeholders informed.

• Oversee the IT ticketing system to ensure prompt, accurate ticket assignments and adherence to SLA and quality standards, and coordinate resources for operational commitments and non-business hour activities.

• Play a key role in organizational change management, developing and delivering OCM solutions, and partnering with IT End User Services to create knowledge base articles and FAQs for IT and end users.

• Create and assist in developing technology-related business proposals for senior leaders, detailing costs, benefits, risks, and desired outcomes.

• Ensure data and software backups meet Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO), and assist in preparing and monitoring the annual IT Infrastructure Engineering capital and expense budgets.

• Manage vendor relationships, including evaluations, contract negotiations, and ensuring optimal use of vendor resources such as technical support, education, and compliance.

• Responsible for essential leadership duties, including but not limited to, inclusive excellence, responsibility and accountability, effective communication, teamwork, high-performance mindset, business acumen, recruitment and retention, change leadership and coaching and development.

Qualifications

What You'll Need to Succeed

• Bachelor's degree in information systems, computer science, data science, business, or related field.; relevant work experience will be considered in lieu of educational requirements.

• Ability to work on-site 3 days a week and handle escalated on-call situations.

• 6+ years of experience in technology design, implementation, and support skills along with proven process design/development capabilities

• 5+ years of formal leadership experience leading System Engineers and/or Network Engineers

• Working knowledge of Microsoft Windows PC and Server OS, Active Directory, DHCP, and other core/similar infrastructure technologies.

• Working knowledge of data and voice networking, both on-prem and cloud.

• Working knowledge of Microsoft Windows PC and Server OS, Active Directory, DHCP, and other core/similar infrastructure technologies.

• Budget creation, forecasting and adherence experience.

• Demonstrated professional maturity in handling data access, security, sensitivity, and appropriate usage, with familiarity in sophisticated network infrastructures and security.

• Effective communication skills, including superior verbal, written, and presentation abilities to effectively guide and inspire.

• Strong interpersonal skills for effective collaboration, teamwork, and the ability to train, coach, and mentor direct reports.

• Excellent organizational, time management, analytical, critical thinking, and problem-solving skills to manage and follow through on complex projects.

• Self-driven, curious, and creative, with the ability to work independently, manage multiple tasks, and embrace a diverse, collaborative team environment.

• ITIL v3/v4 Foundation certified preferred.

UW Credit Union is proud to be an Equal Opportunity and Affirmative Action Employer of Minorities, Protected Veterans, Women, and individuals with Disabilities. We strive to cultivate an inclusive workplace that is home to a diverse workforce where employees at all levels model knowledge of, belief in and a commitment to cultural competence.