Manager IT Desktop Services - IS Technical Services - Day - Full Time

El Camino Hospital Mountain View , CA 94035

Posted 2 months ago

El Camino Health is committed to hiring, retaining and growing the best and brightest professionals who will carry our mission and vision forward. We are proud of our reputation in the community:

One built on compassion, innovation, collaboration and delivering high-quality care. Come join the team that makes this happen.

FTE

1

Scheduled Bi-Weekly Hours

80

Work Shift

Day: 8 hours

Job Description

The Manager IT Desktop Services provides leadership for and management of the systems, services, and support provided by the Desktop Support and Desktop Engineering teams within Technical Services. These teams are comprised of Technicians and Engineers providing 24x7 coverage of support and engineering of end-user computing solutions, services, and systems.

This position is responsible for establishing and ensuring achievement of regular and measurable goals for the training and development of individual staff members. The Manager IT Desktop Services develops and implements processes and support structures to maintain superior service and ensures that the functional needs of the organization are understood and met. The Manager IT Desktop Services is responsible for critical decision making and coordination, and is the escalation point for end user computing issues and needs.

For projects and other defined engagements, the Manager IT Desktop Services ensures proper resources are assigned and acts as the primary contact, lead, and coordinator when necessary. This position also acts as a consultative resource for major systems related projects, which include upgrades, conversions, implementations, and decommissions. The scope of this position covers the management of all Desktop Support and Desktop Engineering staff and functions for El Camino Hospital, its campuses, and associated businesses. This position is required to provide 24x7 on-call Duty Manager rotation in addition to some evening and weekend work as necessary for adds, moves, changes, upgrades, and go-lives.

Qualifications

Bachelor's degree in Information Technology, Computer Science, Business Administration or Management, or two years directly related experience may be substituted for each year of college.

Five years of relevant experience in Information Technology with at least three years of experience within a healthcare or other 24/7 high-availability environment.

Three years of work experience in a position that required supervisory, management, comparable leadership, or project management responsibilities.

Demonstrated understanding of Virtual Desktop Infrastructure (VDI), as well as end-user computing solutions, services, and systems.

Demonstrated ability to understand and explain to others complex technical information.

Strong technical troubleshooting skills.

Demonstrated project management skills (technology and people) with a track record of achieving goals within set timelines and budget.

Proven skills building, managing, coaching, and developing technical staff as well as excellent team work skills across functions.

Must demonstrate excellent written/verbal interpersonal communication and problem solving skills.

Demonstrated ability to be self-directed with excellent organizational, writing, interpersonal, and presentation skills.

The ability to manage and work on multiple activities, projects, and escalations at the same time, effectively prioritizing and executing tasks in a high-pressure environment.

Ability to establish and maintain effective working relationships with others.

Demonstrated resourcefulness, initiative, and analytical abilities.

Ability to read, write, hear, and verbally communicate in English to the degree required to perform the job.

License/Certifications

Applicable desktop related certifications from CompTIA, Microsoft, Dell, VMware, Apple, preferred.

The Physical Requirements and Working Conditions of this job are available. El Camino Health will provide reasonable accommodations to qualified individuals with a disability if that will allow them to perform the essential functions of a job unless doing so creates an undue hardship for the hospital, or causes a direct threat to these individuals or others in the workplace which cannot be eliminated by reasonable accommodation.

Sedentary Work - Duties performed mostly while sitting; walking and standing at times. Occasionally lift or carry up to 10 lbs. Uses hands and fingers. - (Physical Requirements-United States of America)

An Equal Opportunity Employer:

El Camino Health seeks and values a diverse workforce. The organization is an equal opportunity employer and makes employment decisions on the basis of qualifications and competencies.

El Camino Health prohibits discrimination in employment based on race, ancestry, national origin, color, sex, sexual orientation, gender identity, religion, disability, marital status, age, medical condition or any other status protected by law. In addition to state and federal law, El Camino Health also follows all applicable fair and equitable employment policies from the County of Santa Clara.



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Manager IT Desktop Services - IS Technical Services - Day - Full Time

El Camino Hospital