Manager, Intermediary Compensation Programs

Job Number 24043711

Job Category Sales & Marketing

Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP

Schedule Full-Time

Located Remotely? Y

Relocation? N

Position Type Management

JOB SUMMARY

The Manager, Intermediary Compensation Programs, is an integral member of the Intermediary Partner Support team, specifically focused on managing systems, processes and data quality of Marriott's Centralized Intermediary Compensation Programs responsible for driving topline revenue for our hotels and processing over $1B annually in intermediary compensation across multiple programs. The position reports to the Manager, Intermediary Compensation Programs, and supports Marriott's vision and mission through specific initiatives and activities designed to support and enhance Marriott's competitive advantage within the intermediary segment.

Key responsibilities include providing support of centrally administered intermediary compensation to Travel Agencies, Group Intermediaries, Travel Management Company (TMC), Online Travel Agency (OTA) and Digital Marketing compensation programs; the creation, implementation and maintenance of programs, services and solutions associated with Marriott's intermediary compensation strategies; and the identification of data-driven insights with operational recommendations in support of Marriott's Intermediary Compensation programs. The position supports the Intermediary Partner Support team as a centralized commission program (CTAC) business partner to all interfacing systems (MARSHA, FSPMS, FOSSE, LightSpeed, Opera, CI/TY, MRDW, MMRS, etc.).

The core focus areas for this role are:

• Centralized Commission Program Management Support

• Travel Management Company Program Administration

• Data Quality & Analytic Support

• Subject Matter Expertise

CANDIDATE PROFILE

Education and Experience Required

• High school diploma or GED; 6 years' experience in the business, sales and marketing, management operations, or related professional area.

OR

• 4-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 1+ year(s) experience in the business, sales and marketing, management operations, or related professional area.

• Proficiency in advanced Excel functions (e.g, pivot tables, charting, VLOOKUP) to handle data analysis and reporting

Skills & Experience Preferred

• Demonstrated ability to gather and organize data and information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, variances, problems and draw appropriate conclusions.

• Strong technical aptitude.

• Ability to collaborate effectively with others in a cross-functional team.

• Ability to manage and support multiple projects and tasks in a fast-paced environment.

• Strong written and verbal communication skills, with attention to detail and follow through.

• Experience with Marriott's Reservation, Property Management and/or Sales Systems.

• Experience with large technology initiatives and processes needed to support delivery and ongoing support.

• Strong process, project management, negotiating, influencing, and problem resolution skills.

• Ability to manage and support multiple projects and stakeholders in a fast-paced environment.

• Adaptability to shifting priorities; embraces change.

• Hotel/market or intermediary segment experience and/or knowledge.

• Strong ability to listen and incorporate new information and viewpoints.

• Strong interpersonal skills.

CORE WORK ACTIVITIES

Commission Program Support

• Support the management of systems and processes associated with the Centralized Travel Agency, Group Intermediary, and OTA/Digital Compensation Programs.

• Manage efforts to implement opportunities to improve technical solutions that create efficiencies and reduce costs.

• Support internal program stakeholders to include Global Sales for Travel Agency, Online Travel Agency (OTA), Travel Management Company (TMC) and Group Intermediary compensation, Global Distribution Strategy and Digital Marketing for Transaction Based Paid Media programs.

• Partner with external vendors to ensure they are meeting services levels, to manage escalated challenges, etc.

• Create and/or maintain documentation for all current and future business processes and/or system enhancements

• Perform other duties as appropriate.

Travel Management Company (TMC) Program

• Manage all operational aspects of the TMC Preference Payment program maintenance, annual configuration, calculation and payment accuracy and any internal/external reporting.

• Serve as the primary point of contact for sales leaders and TMC Partners for support, questions, or problem resolution for all aspects pertaining to the TMC Preference Payment program and the Preference Payment Reconciliation file.

• Identifies and recommends process improvements and efficiencies.

• Performs other duties as appropriate.

Data Quality & Analytic Support

• Develop and/or maintain tracking or reporting pertaining to the program(s) being administered.

• Measure key metrics and optimization efforts to ensure programs are operating as required.

• Use understanding of joining multiple data sources and using data blending techniques to gather data for analysis and identification of trends to support business process improvement opportunities.

• Support UAT scenario development, testing, and post-launch data integrity validation for system enhancements.

• Partner with the Data Analytics & Reporting team and key stakeholders to ensure accurate tracking and measurement for TMC initiatives using CTAC Data.

• Perform ad-hoc analysis as necessary.

Subject Matter Expert

• Provide subject matter expertise and support for all aspects of Intermediary Commissions processing including input data feeders.

• Work with internal stakeholders to integrate strategic intermediary partners into compensation programs.

• Collaborate with internal and external global stakeholders to support operational needs and/or implementation of system enhancements related to intermediary compensation.

• Lead or participate in cross-functional teams to define and implement processes and system enhancements.

• Document business process flows, UAT scenarios, and validate results for system enhancements.

• Troubleshoot system issues in collaboration with iT and manage efforts for successful resolution.

• Support Intermediary Partner Care for escalated process-related questions across all intermediary compensation programs.

Technical Acumen

• Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.

• Advanced experience working with data in tools such as Microsoft Excel, writing queries.

• Knowledge of Marriott's financial systems to include PeopleSoft Accounts Payable, Owner Franchise Billing, Marriott General Ledger.

• Understanding of core Marriott systems, specifically: FSPMS, FOSSE, Opera, Lightspeed, MARSHA, CTAC, OSCAR, SFAWeb/CI/TY.

• Ability to outline processes, identify refinements, and make recommendations to perfect those processes.

California Applicants Only: The salary range for this position is $66,560.00 to $134,991.00 annually.

Colorado Applicants Only: The salary range for this position is $63,150.00 to $122,722.00 annually.

Hawaii Applicants Only: The salary range for this position is $76,410.00 to $134,991.00 annually.

New York Applicants Only: The salary range for this position is $63,150.00 to $134,991.00 annually.

Washington Applicants Only: The salary range for this position is $67,724.80 to $134,991.00 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus. Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.

All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

The application deadline for this position is 10 days after the date of this posting, 03/12/2024.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.