Manager, Inside Sales

Markforged Watertown , MA 02472

Posted 1 month ago

As Manager of Inside Sales you will lead a team responsible for driving higher sales productivity, accelerating new user acquisition and customer conversion rates, and ensuring an amazing first touch customer experience. Additionally, this role has a primary objective of attracting, onboarding and developing the next generation of Markforged talent.

What will you own?

  • Lead a team of Business Development Representatives (ISRs)

  • Deliver great results against defined productivity, acquisition, conversion, and customer experience outcomes

  • Motivate team and team members to achieve learning and performance objectives

  • Help build team and organizational culture of success, enthusiasm, purpose and fun

  • Work cross functionally with marketing to create processes and campaigns around driving new qualified conversations and appointments for Sales team

  • Collect, analyze, and report data around team, team member, and operational execution

  • Generate new, fresh ideas and challenge your team and leadership to expand thinking and innovation

  • Deliver on the spot coaching and structured training on sales skills, business acumen, product knowledge, competition, and market dynamics

  • Attract and recruit talented people who share our values and are motivated to help drive success

  • Accurately assess the capabilities, motivators, and aspirations of each team member and partner with them to fully develop their potential and future careers

Important Note:

Although we list out what we generally look for, we are very likely missing other attributes and skills that you have that could make you a great fit, but are not currently listed. Research has shown this especially applies to women and other marginalized groups, who tend to apply if they check 100% of every box, versus men who apply if they hit roughly 60%. The point we're getting at, it doesn't hurt to take a chance and apply!

What you have:

  • Bachelor's Degree preferred

  • 8+ years relevant sales experience

  • 2+ years' related experience managing in an Inside Sales environment preferred

  • Experience using SFDC, Drift and Outreach is desired

  • Ability to understand and analyze customer requirements

  • Ability to coach and manage a diverse team of skill sets

  • Strong verbal and written communication skills- specifically, excellent phone and computer skills.

  • Excellent networking skills, both internal and external

  • The ability to function in a team atmosphere, appreciate aggressive goals, and have excellent organizational/time management skills is also desired

  • A positive, can-do attitude is a key quality to succeed on the Markforged sales team

  • We use Apple computers and Google collaboration tools. While experience with these tools is not required, the ideal candidate will be excited to broaden their knowledge and embrace change.

Why Markforged?

Help us reinvent manufacturing.

We are reinventing manufacturing so that engineers can build anything they imagine.

We are one team that wins together!

You will be engaging every day with passionate and dedicated individuals in a collaborative environment working towards making best-in-class products.

Perks & Benefits

For all US-based roles, we offer a competitive compensation package and a full suite of benefits, including medical insurance, dental insurance, vision insurance, 401(k), parental leave, commuter benefits, open PTO policy, and more. Our work environment includes casual dress, a fully stocked kitchen, bike storage, free parking, weekly catered lunches, and fitness perks. You will have unlimited access to our 3D printers for professional and personal parts!

Markforged values the differences among our employees and provides equal employment opportunities to all employees and applicants for employment. These differences include but are not limited to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. This goal emphasizes the development of inclusive work environments that capitalize on each employee's skills, experience, and unique perspectives as we strive to achieve an unparalleled standard of excellence.

To all recruitment agencies: Markforged does not accept agency resumes. Please do not forward resumes to our jobs alias or Markforged employees. Markforged is not responsible for any fees related to unsolicited resumes.

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