Manager Inside Sales 2 (501-0010644)

Job Summary

Metals USA is seeking an Inside Sales Manager in Ambridge, PA. The Inside Sales Manager is responsible for the development and performance of all sales activities in an assigned market. Will staff and direct a sales team and provide leadership toward the achievement of maximum profitability and growth in line with Metals USA's vision and values. Metals USA is a solid, growth oriented, carbon steel (plate, beam and tube) distribution center servicing the defense, commercial, construction, aerospace and fabrication industries.

Job Function

• Responsible for managing sales and marketing activities of the organization and overseeing the daily activities of inside sales personnel.

• Develops and implements strategic sales plans to drive growth in revenue and profitability consistent with goals. initiates and coordinates development of sales plans to penetrate new markets.

• Provides timely, accurate, competitive pricing for proposals submitted for approval while striving to maintain maximum profit margin.

• Assigns sales territory and accounts to outside sales personnel.

• Develops goals for sales representatives and established account representation for sales territories.

• Initiates and coordinates development of action plans to penetrate new markets.

• Monitors sales team performance and communicates results to individuals and teams.

• Analyzes sales statistics to formulate policy and assists in promoting sales.

• Analyzes current market conditions and trends to determine pricing levels needed to achieve sales/profit goals and forecasts.

• Serves as liaison between sales and other sales related organizations, including but not limited to Purchasing, Operations, Management, etc.

• Develops and promotes feedback mechanisms for customers to influence the continuous improvement of operations and/or production.

• Develops and coordinates the performance of Sales Representatives. Assist Sales Representatives with the preparation of proposals.

• Leads, coaches, and mentors a team of inside sales professionals while managing resource allocation and staffing.

• Ensures that Sales Representatives meet or exceed activity standards for prospects, proposals and closes.

• Oversees customer rejections and complaints until they are resolved.

• Responsible for adhering to safety processes and protocols.

• All other duties and responsibilities assigned by management.

Physical Demands:

Occupation requires being sedentary less than or equal to 75% of the time (< 6 hours per day).

• Stand, walk, sit, hearing, talking, use of hands and fingers, hand-eye coordination, reach outward, reach above shoulder, climb, squat, kneel or bend

• Regularly required to work on multiple concurrent tasks with constant interruptions.

• Lift, carry, push and/or pull up to a maximum of 25 lbs. without assistance.

• Travel required both vehicle and air Work Environment: May be exposed to some of the following working conditions.

• Position works primarily in an office/cubicle environment

• Sales presentations via one-on-one/conference presentations with primary decision-maker(s)

• Constant Telephone Activity; high comfort level of initiating conversation

• Constant work environment change depending upon phone activity or customer face-to-face visits

• Quiet to moderate noise levels

• Traffic congestion or air travel delays

Required Skills

• 5 -7 years of industrial sales or customer management experience; preferably in structural steel/fabrication.

• Bachelor Degree in Business Administration, Marketing, Construction Management or related field is a plus.

• Broad knowledge of principles and methods for showing, promoting, and selling products or services required.

• Broad knowledge of principles and processes for providing customer service required.

• Broad knowledge of raw materials, production processes, quality control, and other techniques for maximizing the effective processing and distribution of material required. • Broad knowledge of company product(s) and their uses required.

• Broad knowledge of the metals industry required.

• Ability to multi-task, prioritize, and respond effectively to time-sensitive & problematic inquires or concerns.

• Ability to communicate effectively with professional demeanor to ensure sales success.

• Ability to interface effectively with all departments to foster a success-oriented organization.

• Strong analytical and problem solving skills required.

• Strong understanding of customer requirements and market dynamics.

• Ability to make sound decisions based on a combination of factors including analysis, knowledge and experience, and judgment required.

• Ability to initiate and maintain cooperative relationships with co-workers and customers required.

• Strong computer proficiency and working knowledge of Microsoft applications and/or reporting software required.

Work Environment : Office setting controlled temperature environment

Travel : Up to 25%

FLSA : Exempt