Manager, Innovation Development Operations
Location: San Diego, CA
ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. We're disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.
ServiceNow is offering an exciting opportunity for an individual with Operations Management Experience who has built and/or managed high performing teams. Additionally, we are looking for ServiceNow technical experience and strong leadership abilities to manage the day to day operations of the Innovation Development team in the Solution Consulting organization. The Innovation Development team will deliver custom service portals, API integrations, virtual agent conversations, mobile applications as well as provide application development assistance to Solution Consultants in a rapid and repeatable manner. The solutions delivered by this organization are polished prototypes, demos and proofs of concepts of apps and platform solutions that are presented to customers and prospective customers to demonstrate the capabilities of the Now Platform.
This role will supervise and lead a team of emerging solution developers in building and enhancing pre-sales solutions on the ServiceNow platform. (inspiring coaching leading young talent). The Manager of Innovation Development Operations will report to the Director of Solution Innovation Development. The position will be responsible for the day to day operations of the Innovation Development team that includes (prioritizing) qualifying requests, managing and assigning development work, ensuring timely delivery, adopting and updating development best practices leveraged as well as improving the efficiency of the team and ensuring that the team's offerings and performance align with Solution Consulting and Sales Organization changing needs.
What you get to do in this role:
Coordinate development and deliver Custom Service Portals, Virtual Agent Conversations, API Integrations, and Provide Application Development Assistance to global solution consulting
Qualifies field requests and assigns/manages development work to delivery
Tracks and Reports Metrics to Leadership on Operations and Utilization of Team by Solution Consulting.
Manages & Measures Development Team Operational Efficiency (Timeliness, Quality and Reusability)
Mentors/coaches solution developers in Solution Consulting
Ensures solutions are shared with organization.
Updates Innovation Team Offerings/Templates to address needs of Solution Consulting.
Manages and Forecasts Demand through coordination with Area & Industry Vertical SC Managers
Ensures team members are trained on the ServiceNow platform and are matched with user stories and tasks that meet their skill set
Provide application development assistance to a global solution consulting organization
Interact with User Experience Designers to ensure solutions provide consistent experience
Solving complex problems in a highly dynamic and agile environment with moderate guidance
Manage multiple projects simultaneously with contributors from across the globe
Learning ascending technologies, and willingness to learn enough to integrate with them
In order to be successful in this role, we are seeking someone who has:
Bachelor's Degree or equivalent in Computer Science or equivalent practical experience
3+ years of solution consulting and software development experience in enterprise software and/or building web services and service portals at scale
Leadership, coaching, and organizational skills
Must have strong written and verbal English communication skills and customer presentation skills
Experience in ServiceNow application customization and ServiceNow scripting
ServiceNow application development experience
ServiceNow Certified Application Developer Certification
Demonstrates strong coding style and practices
Ability to quickly shift focus and manage/coordinate multiple projects
Excellent team player
Deep familiarity with the capabilities available on the Now Platform
Customized ServiceNow applications and built reports and KPIs with the ServiceNow standard reporting tool and Performance Analytics offering
Experience working on process consulting, solution designing, integrations and implementation process
Experience working within a multi-disciplinary development team, including UI/UX designers, front-end developers, and back-end ServiceNow developers
Exhibits prior and current technical expertise in web technology and the ability to learn new technology.
Ability to execute against multiple work streams in a fast-paced environment to deliver applications that resonate with users
Strong people development, including coaching and mentoring for technical roles
Strong requirements gathering experience working with both business users and end users
Experience in custom application development on cloud development platforms
Passion for software development and problem-solving
Strong written and verbal English communication skills
Attitude: Be self-motivated. Be polite. Be respectful. Be humble. Get work done!
Solution Consulting Leadership
Solution Innovation Team
We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.
Expected Travel: 25-30%