Manager, Infrastructure Provisioning

About Aptum:

Aptum is a hybrid multi-cloud consulting, managed services, and software company focused on open source, cloud native platforms, networking, DevOps and infrastructure services. Our purpose is to ensure our customers own their destiny in the cloud, meaning that we help our customers leverage the flexibility of the cloud or the stability of on-premises infrastructure while reserving the right to change technologies and components without vendor lock-in, enabling our customers to meet their changing business goals over time.

What you can expect:

At Aptum, we solve leading-edge technology challenges. We navigate the cloud ecosystem together with our customers - where the landscape, tools, and clouds will have you continuously growing and evolving your career.

Although a strong infrastructure background will be crucial to success in this role, a focus on management, particularly people, process, and practice, will be what a successful candidate will need to own and drive. Aptum is a people-first organization, and we are passionate about understanding the needs of our customers regardless if they are internal or external. A successful candidate will be a steward for our customer's needs along their journey with Aptum and lead improvement projects to support our teams in supporting the customer journey.

The Infrastructure Provisioning team is at the heart of Aptum's infrastructure service delivery and sits within the broader Infrastructure product line service, alongside Product Management, and Solution Architecture. The purpose of the Infrastructure Provisioning team is to provide our customers with an amazing service delivery experience.

Who we're looking for:

Are you a hands-on technical people leader capable of growing and driving team success through

coaching and mentoring? Then, you'll fit right in. Keep Reading.

As the Manager, Infrastructure Provisioning, you will be charged with assembling and developing a

competent multi-talented team to deliver meaningful solutions to complex problems, through our

infrastructure products.

You will work regularly with your peers to navigate delivery challenges, develop solution documentation, and empower our Infrastructure Team to fulfill sustainability requirements for customers' solutions.

Areas of responsibility include identifying inefficiencies, challenges and opportunities in our "People, Process, Products and Practice" and providing a business-level layer of visibility of our service delivery operations.

Responsibilities

• Process and Practice Management (50%)

● Provide an excellent customer experience by aiding in the design, and driving the

delivery of "fit for purpose" solutions for the diverse needs of our customers.

● Lead and support peer based Communities of Practices to support process alignment and

improvement.

● Contribute to operational sustainability with a keen interest in increasing stability, efficiency, and

continuous improvement of our services.

● Lead and support the technical decision making around implementation practices.

● Ensure the appropriate tooling is in place to enable the Infrastructure Provisioning Team to

deliver a consistent and positive experience for our customers.

● Oversee automation buildout to improve speed and quality of environment provisioning,

deployment, and management.

● Understand business continuity requirements and support disaster recovery planning and

documentation for the Infrastructure service.

● Support compliance and governance requirements as required.

Responsibilities

• Employee Management and Coaching (25%)

● Foster a sense of purpose within the team, developing short and long-term goals aligned with

driving an inclusive environment that supports our core values, mission and vision.

● Grow and build a strong, healthy, and multi-skilled team through mentoring, coaching, and

one-on-one meetings.

● Monitor and review team progress related to development goals.

● Provide the tools and resources for team members to learn and further develop the appropriate

technologies and best practices.

● Lead regular performance and feedback discussions with employees.

● Facilitate process development and training to ensure that our teams are ready to support

emerging product offerings.

● Oversee the day-to-day activities, productivity and development of the Infrastructure

Provisioning Team.

Responsibilities

• Working with Leadership (25%)

● Work collaboratively with Solution Architects, Product and Commercial teams to facilitate

customer solution development.

● Work collaboratively with the Cloud Platforms service, to support multi-product solution delivery,

keep alignment to upstream process, and downstream handoff.

● Work collaboratively with Managed Infrastructure, and back of house teams to facilitate process

and practice evolution with a focus on customer experience.

● Provide regular feedback to Product Management and Engineering teams to foster product

evolution based on customer and internal feedback.

● Provide transparency and visibility into customer delivery activities, allowing the business to

track dependencies and risks before they become blockers.

● Work with the team of teams to ensure sustainable processes and technologies are integrated

to support evolving delivery needs.

● Be active in conversation with senior leadership to ensure the team is oriented to and aligned

with business success factors.

Qualifications & Skills

● Bachelor's degree in Computer Science, Information Technology or relevant field; relevant

experience will be considered in lieu of formal education

● 7+ years leading or managing technical implementation projects.

● 5+ years of operations management in the data center or telecommunication field

● Proven ability to manage multiple competing priorities and guide teams through stressful

situations.

● Excellent oral and written communication skills

● Strong interpersonal, organization, and time management skills.

● Experience in driving collaboration with cross-functional teams.

● Experience providing mentorship, people development and business value creation.

● Excellent knowledge of infrastructure and cloud computing technologies

● Ability to understand technical requirements and potential implementation strategies.

● Ability to learn new technical concepts quickly and create audience-appropriate documentation

● Willingness to adapt to changes in requirements and responsibilities