Manager, Implementation

Omnicell Phoenix , AZ 85002

Posted 3 months ago

Manager, Implementation

The Manager, Implementation is responsible for day to day current quarter planning, forecasting and business processes. A successful background in hospital IT implementations, preferable clinical systems/software in the acute care market.

The idea candidate must live in the Western Region of the country.

Responsibilities:

  • Territory revenue management, focused on "in quarter" forecast accuracy, efficiency and revenue development

  • Under direction of the territory operations manager, assist in the leadership, mentoring and coaching employees. Providing them with the knowledge, skills and abilities (KSA) needed to be successful

  • Participates in : manufacturing demand forecasting, implementation best practices, process/workflow consulting and employee education

  • Forging and maintaining strong relationships with division counterparts (Sales & service) and interdepartmentally. (Manufacturing, technical support, sales operations)

  • Collaboration with field operations managers to ensure process standardization relating to project team responsibilities

  • Participant in sales pre contract activities as required, ex. Milestone plans

  • Assist in developing and executing effective practices, tools and standards for implementations

  • Establishes strong relationships at all levels within clients and prospective customers

  • Involved as an escalation point in revenue risk mitigation

  • Manage time and resources effectively to meet company objectives

  • ADP/Timesheet approvals and overtime tracking

  • Expense reporting and approvals

  • Recruits, hires and develops a high performance region

  • Maintain strong industry and product knowledge

  • Participate in company strategic initiatives and special projects, as needed

Required Knowledge and

Skills:
  • Wide product based knowledge, strong base in supply chain, interfacing and databases

  • Ability to facilitate in-person and via webinar with a high level of learning effectiveness and satisfaction by participants

  • Strong negotiation/problem solving skills

  • Outstanding interpersonal, written and oral communication skills

  • Detail-oriented, independent and able to adjust to changing priorities

  • Ability to work collaboratively and enjoy working in a fast-paced technical environment

Basic Qualifications:

  • Bachelor's Degree
  • 2 or more years of experience with project management in healthcare
  • 3 or more years of directly or indirectly managing people in healthcare software implementations

Work Conditions:

  • Field Based position

  • 50% Travel Required

  • Irregular work hours may be required to meet the needs of the customer

  • May be required to stand or sit for long periods of time

  • Must be able to pass federal background check and drug screen and have a clean driving record

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Client Implementation Manager (Kj12175)

Reliance Standard

Posted 2 days ago

VIEW JOBS 11/11/2018 12:00:00 AM 2019-02-09T00:00 The Client Implementation Manager will be responsible for developing and overseeing highly complex and customized new client installations for the RSL/Matrix Absence Management National Accounts segment. This includes overall accountability for the successful new case installation of 2000+ employee accounts and <2000 employee IEB (Matrix) accounts. He/she will drive the process through a combination of direct involvement, partnership with the National Account Manager team, and influence over internal partners (field support/service resources, Matrix Absence Management resources, etc.) The position will have daily interaction with the Sales Force, Sales & Marketing Management, and Information Systems. The position requires the ability to present at and/or lead Client meetings. The incumbent must be able to demonstrate internal diplomacy/influencing skills with RSL sales, regional service people and internal cross-functional areas including underwriting, claims and administration. Superior technical knowledge of both RSL and Matrix processes, systems and service capabilities is required. He/she will coordinate activities with the RSO Service and Sales teams to ensure a smooth implementation and initial policyholder/broker customer satisfaction. The position requires the ability to thrive in a fast-paced environment, multi-tasking skills and the ability to work in an autonomous manner. Group insurance product/process knowledge and superior communication, organizational and project management skills are required. Duties and Responsibilities: Provide leadership and subject matter expertise to new policyholders ensure successful implementation, enrollment and ongoing support for assigned clients / territories. Lead new client installation calls for assigned policyholders/ sales offices (including National Accounts-assigned clients, IEB/Matrix clients. Proactively communicate to the policyholder to ensure appropriate setup and understanding of RSL/Matrix systems, tools and processes, including (but not limited to) billing, contracts and web tools. Create and deliver new policyholder administrative kits in an accurate and timely manner. Identify, research and coordinate the resolution of client-level issues for new clients. Coordinate fulfillment, tracking, billing, and inventory process for all enrollment communication materials. Interface with IS and the RSO Service team to develop solutions to broker and client's specific needs, and to proactively communicate/document potential issues. Work with marketing to ensure appropriate delivery of client materials. All other duties as assigned by management. Education, Qualifications and Experience: Bachelor's Degree in Business, Marketing, and /or Communications is required. An MBA or advanced degree in a related field is preferred. Minimum of 3-5 years of directly related experience is required. Superior organizational, multi-tasking, influencing and presentation skills are required. Strong written and superior oral communication skills required Professional business demeanor and the ability to work in a fast-paced, entrepreneurial capacity with minimal supervision are required. Position requires up to 50% travel nationwide on average, including up to 75% during peak periods. Proficient in Microsoft Office products and ability to master applicable RSL and Matrix systems and processes Reliance Standard Phoenix AZ

Manager, Implementation

Omnicell