Manager, Implementation

Omnicell Phoenix , AZ 85002

Posted 3 months ago

Manager, Implementation

The Manager, Implementation is responsible for day to day current quarter planning, forecasting and business processes. A successful background in hospital IT implementations, preferable clinical systems/software in the acute care market.

The idea candidate must live in the Western Region of the country.


  • Territory revenue management, focused on "in quarter" forecast accuracy, efficiency and revenue development

  • Under direction of the territory operations manager, assist in the leadership, mentoring and coaching employees. Providing them with the knowledge, skills and abilities (KSA) needed to be successful

  • Participates in : manufacturing demand forecasting, implementation best practices, process/workflow consulting and employee education

  • Forging and maintaining strong relationships with division counterparts (Sales & service) and interdepartmentally. (Manufacturing, technical support, sales operations)

  • Collaboration with field operations managers to ensure process standardization relating to project team responsibilities

  • Participant in sales pre contract activities as required, ex. Milestone plans

  • Assist in developing and executing effective practices, tools and standards for implementations

  • Establishes strong relationships at all levels within clients and prospective customers

  • Involved as an escalation point in revenue risk mitigation

  • Manage time and resources effectively to meet company objectives

  • ADP/Timesheet approvals and overtime tracking

  • Expense reporting and approvals

  • Recruits, hires and develops a high performance region

  • Maintain strong industry and product knowledge

  • Participate in company strategic initiatives and special projects, as needed

Required Knowledge and

  • Wide product based knowledge, strong base in supply chain, interfacing and databases

  • Ability to facilitate in-person and via webinar with a high level of learning effectiveness and satisfaction by participants

  • Strong negotiation/problem solving skills

  • Outstanding interpersonal, written and oral communication skills

  • Detail-oriented, independent and able to adjust to changing priorities

  • Ability to work collaboratively and enjoy working in a fast-paced technical environment

Basic Qualifications:

  • Bachelor's Degree
  • 2 or more years of experience with project management in healthcare
  • 3 or more years of directly or indirectly managing people in healthcare software implementations

Work Conditions:

  • Field Based position

  • 50% Travel Required

  • Irregular work hours may be required to meet the needs of the customer

  • May be required to stand or sit for long periods of time

  • Must be able to pass federal background check and drug screen and have a clean driving record

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Manager, Implementation