Manager - Implementation (Health Care Reform)

ADP Augusta , GA 30903

Posted 4 weeks ago

Unlock Your Career Potential: Leadership at ADP. At ADP, we're passionate about leading the way in Human Capital Management. Through leading-edge innovation, we're quickly changing the face of our industry and are looking for the right leaders to help us make waves. If you enjoy taking on challenges, upholding values, energizing a team, and exceeding goals, you'll fit right in with our dedicated team, who make amazing things happen for each other and our clients every day.

ADP is hiring an Implementation Team Manager (Health Care Reform). In this position, you'll leverage your project management and leadership expertise to assist the Team Director in establishing the direction of daily activities, ensuring efficient operations, and creating an overall productive and enjoyable working environment for employees.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.

RESPONSIBILITIES:

  • Lead daily activities of the team to ensure that all work is completed according to scheduled deadlines with attention to quality standards, priorities and overall goals

  • Enhanced understanding and implementation of Business Units strategic goals. Oversee the use of standard process workflows by team

  • Function as a consultant and business partner to other groups within ADP

  • Train and mentor team members and identify development needs across the team, working Director to coordinate additional training as needed

  • Track various productivity and performance standards to ensure that established levels are achieved, especially during critical activity periods

  • Serve as an acting backup to the Director, providing leadership, guidance and direction to team members in the absence of the director

  • Manage escalated issues and provide direction.

  • Collaborate with peers to establish best practices

  • Analyze team statistics and prepare reports for the Director

  • Evaluate associates on performance and complete annual performance appraisals.

  • Work in collaboration with associate to establish Individual Development Plans.

  • Develop and administer corrective action and performance improvement plans.

  • Hire/Fire authority in conjunction with Human Resources.

  • May have budgetary responsibility.

  • May have oversight of Workforce Management to include scheduling, and succession planning.

  • Participate in task forces, strategic initiatives, stretch assignments and collaboration opportunities with other business units

QUALIFICATIONS REQUIRED:

  • This position sits in the Augusta, GA location only

  • Bachelor's degree

  • At least 5 years of overall experience

  • At least 3 years of people leadership experience preferred

#LI-LC2

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

  • Experience working within the Health Care Reform space is a huge plus

  • Implementation experience a plus

  • MBA or advanced degree

  • Ability to communicate effectively to all levels of internal and external contacts verbally and in writing

  • Excellent collaboration, organizational, time management, customer service and problem-solving skills and the ability to work accurately and meet deadlines with frequent interruptions

  • Ability to work and thrive in a team environment, focused on achieving results

  • Ability to maintain cooperative working relationships with all levels of management

  • Ability to assess team members' performance and provide motivational support

  • Ability to work both independently and as part of a team

  • Strong client relationship building skills

  • Ability to recognize basic procedural issues as they arise and escalate to the appropriate level

  • Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations

  • Proficient in the latest web technologies and working knowledge of various operating systems

  • Proficient using Microsoft Office

  • CPP or FPC certification

  • Proficiency and in-depth knowledge of all pertinent ADP HR, Payroll and Benefits policies and procedures

  • Prior leadership training

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE Magazine, and recognized by DiversityInc as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Implementation Specialist II Healthcare Reform

ADP

Posted 1 week ago

VIEW JOBS 4/17/2019 12:00:00 AM 2019-07-16T00:00 ADP is hiring an Implementation Specialist. In this position, you'll couple your knowledge base with our top-ranked training programs to create exceptional on-boarding experiences for each product or service implementation. Unlock Your Career Potential: Implementation at ADP. It's what makes a difference to our clients -- over half a million worldwide and counting. With us, you combine your analytic and project management skills with your ability to simplify complex information -- you help clients develop the skills and confidence to use our business management solutions with ease. You provide the expert support that makes our integrated solutions stand out in an increasingly competitive global marketplace. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility. RESPONSIBILITIES: * Implement ADP's solutions to clients, following ADP guidelines, and in accordance with client expectations * Implementations could include adding additional products, transfers from other parts of ADP, or migration from one ADP solution to another * Apply industry and product knowledge to optimize system configurations and product upgrades * Ensure client satisfaction and retention through timely solution delivery within client-defined timeliness * Resolve issues and provide solutions, with-in guidance * Collaborate with various departments to load and convert (as required) client data to ADP's solutions * Work within ADP's implementation methodology and timeliness using technology tools * Ensure accuracy of all aspects of client set up * Remain engaged with client throughout implementation, until client is successfully running ADP solutions * Interact/collaborate with ADP associates in Sales and Service * Exchange routine information with members of client project team, including priorities, timeliness, issues as they arise * Maintain and expand knowledge and proficiency on implementation job function, ADP products/services and implementation best practices QUALIFICATIONS REQUIRED: * High School diploma is required * 3-5 years of experience working in a Business-to-Business client service/customer service interface or systems integration environment * Basic project management skills required PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following: * Bachelor's Degree preferred; or equivalent in education and experience * Proven ability to maintain focus and work effectively with multiple demands * Ability to work as part of a team to accomplish tasks * Strong client relationship skills * Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards * Must be able to recognize basic procedural issues as they arise, then escalate appropriately * Ability to demonstrate learning agility and critical thinking skills * The ability to learn and apply basic concepts in new situations * Proficiency in the latest web technologies and working knowledge of various operating systems * Excellent analytical skills and time management skills * Excellent Communication skills both verbal and written * Must be proficient using Microsoft Office We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE® Magazine, and recognized by DiversityInc® as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity. At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. ADP Augusta GA

Manager - Implementation (Health Care Reform)

ADP