WHO WE ARE
RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you!
We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.
Come join a team where your work makes an impact every day!
ABOUT THE TEAM
The FAM role is critical to the financial health and success of our team and our clients. The FAM works with clients at all levels from property managers and accounting team members to corporate level contacts to optimize the RUM solution. They do this by providing recommendations to both clients and internal teams to drive efficiency, reduce expense and reinforce the value of the RUM solution to prevent client attrition. The FAM's support the Strategic Account Managers on their assigned portfolio's and also work closely with internal teams to develop strategies based on client's needs to ensure our client's long term success and partnership with RealPage.
WHAT YOU'LL DO
The Manager of the Financial Account Management team is an integral leadership position within the Utility Management Division that works closely with Implementation, Operations, Product Management and Client Success Management Team. The Manager of Financial Account Management manages a team that is the primary liaison with the accounting team after the initial sale of the Utility Management solution. This position is responsible for client revenue retention and growth, as well as the day to day management of the Financial Account Managers and ongoing client deliverables.
Responsibilities include but are not limited to:
Manage the team of Financial Account Managers (FAM), both on and offshore
Identify operational efficiencies and create execution plans to realize the ideal state. Utilize various ticket system and data from operational platforms to create and maintain ongoing capacity models to ensure appropriate staffing models are maintained at all times
Increase business opportunity by anticipating customer needs and providing a high level of customer service
Communicate essential information; coordinate actions; obtain expert input; review open issues and action items; contribute information to team meetings
Develop and implement additional account management processes and procedures as required to allow for continuous improvement in customer satisfaction.
Collaborate effectively with business and product cross functional teams for requirements and training on future strategic products and ongoing improvement to current products.
Analyze trends and troubleshoot issues to ensure client achieve optimal return on investment (ROI)
Bachelor's degree required
Minimum of 5 years' experience in an accounting or finance support role, or related experience. Client interaction experience required.
Experience in the property management industry strongly preferred
Minimum of 3-4 years in a management or supervisory role strongly preferred; experience managing offshore support team preferred
Solution based attitude, drive for client resolution and satisfaction
Ability to communicate client needs while prioritizing organizational goals and initiatives
Demonstrated ability to develop goals, strategies, and road mapping capabilities
Demonstrated success in account relationship management with proven ability to retain and grow accounts
Demonstrated analytical ability; experience defining metrics and managing incentive plans
Proficient computer skills with MS Word, MS Excel, MS Outlook
Highly effective communication and problem-solving abilities
Strong written and verbal communication skills; strong interpersonal skills
Strong project management skills; Ability to balance multiple tasks and priorities
Ability to motivate others to achieve project deliverables
Flexibility to quickly adapt to changing environments
Ability to work extended hours when necessary
Ability to travel, including internationally, when necessary
Property management or multifamily housing industry experience a plus
International management experience a plus.
WHAT WE OFFER
At RealPage, we're always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.
RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.