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Manager II, Service Delivery Client Network Services

Expired Job

Conduent Staten Island , NY 10301

Posted 3 months ago

Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning

  • Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at

Conduent Business Servicesis seeking a Network Manager II who'll be responsible for managing networkservices and resources in support of client program. These services couldinclude telecommunications, data network, e-mail, file and print, directory,security; and PC and server operating systems and hardware. Responsible for localnetwork operational activities in relation to supporting a call center businessoperation group including software development and delivery.

Will also be responsiblefor ensuring local network, telecom, servers and desktop services areoperational on a daily basis. Interprets internal or external network issuesand recommends solutions/best practices. Primarily domestic accountability; mayinclude some international accountability. Works well in a highly dynamicenvironment and can manage multiple activities and priorities. "Client First"focus for both end client and internal client (Operations). This position includespeople management.

This position is locatedin Staten Island, New York and reports directly to the Director, ServiceDelivery and Operations (ITS), Client Applications

  • Transportation TTDU.

Job responsibilities include, but not limited to:

  • Drives and manages the planning, development, and installation of network& telecom systems by evaluating current and future business requirements

  • Ensures all software and hardware products are compatible withnetwork integration

  • Drives and manages the installation, maintenance, and monitoringof the organization's local area network system

  • Directs and controls the activities of design, analysis, planning,and implementation of network components

  • Oversees the development and evaluation of network performancecriteria and measurement methods

  • Manages the testing and analysis of all components of networkfacilities to ensure operational status

  • Identifies network problems and oversees resolution of problems

  • Drives the planning, design, implementation, organization, andoperation of the data communications network

  • Manages voice, data, and video communication systems throughoutthe organization, including the planning, design, installation, and maintenanceof networks in support of information systems

  • Drives and manages the research, design, planning, and developmentof new advanced network technologies, network components, and radio frequencyand/or wireless transmission

  • Drives and manages processes required to support the desktopservices of the call centers. This includes maintaining current images used fordeployment of computers.

  • Drives and manages processes required to support the PCIcompliance activities for network, servers and desktop computers.

  • Manages team members responsible for support of the program callcenters network, telecom, servers and desktop services.

  • All other duties as assigned


  • Bachelor's Degree (equivalent hands-on experience may beconsidered)

  • Minimum of eight (8 ) years of relevant experience in abovedescribed responsibilities

  • Experience in managing a customer focused operation

  • Proven people management skills - able to motivate and supervise ateam

  • Written and verbal communications skills at all organizationallevels (internal and external); comfort level with client communications

  • Results oriented with strong attention to detail and a relentlesscommitment to process improvement and quality

  • Ability to work collaboratively and effectively in a team orientedenvironment

  • The ability to analyze issues and drive to find resolution toproblems by using a rational, systematic approach

  • Must consent to, and successfully clear all requiredpre-employment screenings

  • Must be currently eligible to work for any employer in the UnitedStates

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form.'1835954

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Manager II, Service Delivery Client Network Services

Expired Job