Raytheon Burlington , MA 01803
Requisition ID 117018BR Date updated 06/12/2018
The Manager II Engineer Logistics positions will perform the role of the Automated Logistics Control System (ALCS) User Support Coordinator. ALCS is a Logistics Management Information application utilized by multiple programs supported by Raytheon in support of logistics associated with asset and maintenance management activities.
The ALCS User Support Coordinator will be responsible for providing oversight to the various ALCS Program Coordinators and supporting ALCS subject matter experts supporting all of our ALCS customers. The ALCS User Support Coordinator will be required to coordinate and prioritize user reported issues and special data needs for ongoing data analysis studies. Individual is required to chair a weekly Triage meeting to prioritize and coordinate staff assignments associated with ALCS customer requests for assistance and reported issues.
Analytic skills are neceaary to determine the escalation of issues to tier two and tier three levels of support. Candidate will lead daily scrum sessions with the technical team and be aware of the workload and priorities with ALCS developers with coordination with the Senior Principle Software Engineer. Successful candidate must be capable of working under consultative directions toward long-range customer support goals and objectives where assignments are self-initiated. Individual will work in conjunction with management staff to ensure scheduling of work assignments are consistent within the tasking and financial plans of each of the Raytheon Programs that are supported by ALCS.
8+ years experience, providing logistics supply and maintenance customer support related to military related activities.
This position requires experience with Microsoft Team Foundation Server and Agile software development methods.
Successful candidate must have a working knowledge of the Automated Logistics Control System (ALCS) and how it supports Field and Depot operations for both supply and maintenance management.
Successful candidate must have working knowledge of the Microsoft Office Suite, including Excel, Word, Project and PowerPoint
The candidate must possess sufficient professional competence to operate independently, within a broad scope of authority, and with minimal supervision.
Energetic professional, who can coordinate and interface effectively at all levels of the organization, across a multi-contractor and government workforce. This individual will be a strong team player with excellent interpersonal skills, including written and verbal communications skills.
The individual will have the ability to research complex customer problems and provide technical, process and/or training solutions. The ability to isolate problems and initiate solutions in a timely manner is expected. Generating deliverable documents, planning activities including developing and performing presentations to the customer is also required. Experience managing in a depot or production environment is a plus.
Required Education (including Major):
Requires Bachelor's degree and 8 years of prior relevant experience.
This position requires either a U.S. Person or a Non-U.S. Person who is eligible to obtain any required Export Authorization. 117018
Business Unit Profile
Raytheon Intelligence, Information and Services delivers innovative technology to make the world a safer place. Our expertise in cyber, analytics and automation allow us to reach beyond what others think is possible to underpin national security and give our global customers unique solutions to solve the most pressing modern challenges -- from the cyber domain to automated operations, and from intelligent transportation solutions to creating clear insight from large volumes of data.
IIS operates at nearly 550 sites in 80 countries, and is headquartered in Dulles, Virginia. The business area generated $6.1 billion in 2017 revenues. As a global business, our leaders must have the ability to understand, embrace and operate in a multicultural world -- in the marketplace and the workplace. We strive to hire people who reflect our communities and embrace diversity and inclusion to advance our culture, develop our employees, and grow our business.
Computer/Management Information Systems
Training & Development
Type Of Job
MA - Burlington
Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.