Manager II Control Tower - Retail Business Services

Delhaize America Salisbury , NC 28145

Posted 2 months ago

About Retail Business Services

Retail Business Services, LLC, is the services company of Ahold Delhaize USA, currently providing services to five East Coast grocery brands, including Food Lion, The GIANT Company, Giant Food, Hannaford and Stop & Shop. Retail Business Services leverages the scale of the local brands to drive synergies and provides industry-leading expertise, insights and analytics to local brands to support their strategies with services including Information Technology, Merchandising, Marketing & Sourcing Services, Private Brand Products, Pharmacy Services, Not for Resale, Store Services, Financial Services, Legal Services, Communications, Supply Chain and People Systems and Services. Retail Business Services operates across seven campuses in the Greater Charlotte, Harrisburg, D.C., Portland, Boston and Chicago Areas. For more information, visit www.retailbusinessservices.com. To stay updated with the latest news, follow Retail Business Services on LinkedIn (@Retail-Business-Services) and Twitter (@RBServicesNews).

Position Title: Manager II Control Tower

Position Location: Quincy, MA or Scarborough, ME or Carlisle, PA or Salisbury, NC

Position Summary:

Our Supply Chain Control Tower Team is responsible for the continuous improvement of day to day stability and operational execution through the following activities:

  • Provide daily visibility to the inbound and outbound projected, planned and actual volumes throughout our distribution network

  • Connect leaders from DC Ops, Replenishment, Forecasting, and Logistics, through a regular cadence of stand ups

  • Manage the Sales & Operations Planning between Supply Chain and our great local brands

  • Use data to provide direction to operations (DC/Transportation/Demand/Logistics) on any potential or current challenges where action is needed.

Principle Duties and Responsibilities:

  • Manage the connectivity cadence and reporting for Supply Chain operations, inclusive of Demand Management, DC Operations, and Logistics.

  • Collect, quantify, and summarize the activities of DC Ops, Replenishment, Forecasting, Logistics, Brand Category Management & Merchandising, and Brand Retail Operations that impact Supply Chain Operational Execution.

  • Own the development and publishing of DC/Operation Shipping Projections.

  • Facilitate inventory effectiveness conversations, for Replenishment and DC Ops, across multiple areas including Category, Retail Operations, Shelf Merchandising, Banner Merchandising, and Supply Chain Operations.

  • Create new methods and procedures based on industry best practices, trends and best in class external benchmarking.

  • Act as a Supply Chain leader to identify opportunities that drive out cost and improve service within the network. Provide support for the implementation of a continuous improvement culture and recommend and drive strategies and tactics to Control Tower Lead and Manager peers for continuous improvements and innovation.

  • Lead and/or serve as a member of key teams and committees as needed.

  • Manage and develop the Control Tower Analysts' knowledge and understanding of S&OP concepts. Recruit, mentor, direct, motivate the Control Tower Analyst staff while maximizing their individual contributions and leveraging diverse strengths

Requirements Basic Requirements:

  • Bachelor's Degree in Supply Chain, Business Administration, Statistics or equivalent combination of education and related work experience.

  • Masters Degree in Supply Chain or related field preferred

  • Minimum of 7 years combined experience in Supply Chain, Logistics, Retail, Merchandising, Category, Pricing, Procurement, or Distribution

  • Cross-functional leadership experience

Skills and Abilities:

  • Understanding of the common approaches and requirements for end-to end planning capabilities including demand planning / forecasting, inventory planning, supply / production planning and S&OP / integrated business planning

  • Experience with planning technology solutions, technology, and/or implementation experience

  • Proficiency with Data Management and Visualization applications (e.g. Alteryx, Tableau, MS Power BI)

  • Proficiency with communication/presentation applications (MS Visio, MS PowerPoint)

  • Excellent analytical skills to connect facts and see trends and opportunities

  • Prior experience with development of supporting analytics and metrics to assess Supply Chain performance and identify and quantify improvement opportunities

  • Strong communication and presentation skills to interface with internal groups and exchange information through multiple modalities

  • Solid strategic planning skills

  • Proven influencing and negotiation skills; a strong collaborator

  • Demonstrated ability to build cross-functional teams

  • Detail oriented, organized, and self-motivated

  • Comfort with ambiguity and changing priorities

  • Ability to interact well with diverse network of internal business partners

  • Ability to influence organizational alignment across multiple business areas

  • Ability to manage day to day activity in support of identified business area and functional area strategies

  • Pragmatic; Creates harmony and unison in cross functional groups to drive and impact results

Apply On-line

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Manager II Control Tower - Retail Business Services

Delhaize America