Manager, Identity Lifecycle Contractor Management System

ROLE SUMMARY

Pfizer's Global Information Security (GIS) organization delivers proactive cyber defense for the global enterprise. Our mission is to secure all of Pfizer's digital information assets ranging from our scientific breakthroughs to the manufacturing floor, and out to the patients we serve. We achieve this mission through a combination of world-class talent, top-tier technologies, industry leading best practices, and the promotion of a cybersecurity ownership culture across the company. Strong identity and access controls are vital to the security and operational resilience of Pfizer.

Identity and Access Management (IAM) owns and operates services that ensure people have access to what they need and only what they need to perform their role. IAM manages the lifecycle of corporate identities, authentication services, digital credential services, and access review services with a variety of commercial, custom, and open-source solutions.

The Manager, Identity Lifecycle Contractor Management System is responsible for end-to-end global support of Pfizer's contractor management system, GetAccess. Specific services include, but are not limited to, End User Support, Integration Management, Data Feeds, Access Request Management, Reporting, and Training. The processes and services provided are audited regularly and are required to meet all corporate security policies. This is an Operations role with 24x7 global service support responsibilities along with continual monitoring of the service for quality levels, and response to outages or performance issues with a sense of urgency.

The Manager is the primary customer interface for the service area and is responsible for end-to-end delivery and quality of the service. They represent the voice of the customer and ensure that the services are easy to use and meet customer requirements. They are also responsible for coordinating customer integrations and managing service patterns.

Role Responsibilities

• Interface with end users, application owners, business partners, and other stakeholders to ensure the highest satisfaction with services.

• Drive continuous improvements, service initiatives, and major releases to completion.

• Communicate and manage changes to services that minimize customer impact.

• Create, maintain, and monitor key operational metrics to measure service effectiveness, anticipate demand, and inform service strategy.

• Represent services during internal and external audits.

• Manage work activities of colleague and contingent worker resources.

• Support 24x7 management and oversight of BAU operations.

Qualifications

• Applicant must have a Bachelor's degree with five years of relevant experience; OR Master's degree with three years of relevant experience; OR Associate's degree with eight years of relevant experience; OR Ph.D. with 0+ years of experience; OR 10 years of relevant experience with a high school diploma or equivalent

• 3+ years of experience supporting Identity Lifecycle solutions in organizations with greater than 50,000 contractors.

• Experience working with HR systems and regulations is strongly preferred.

• Experience with IAM system support, engineering, and operations.

• Strong understanding of applicable laws and regulations including Sarbanes-Oxley (SOX) and GXP quality regulations and guidelines.

• Strong leadership skills with proven ability to develop talent.

• Outstanding communication skills, including the ability to write and verbally articulate industry terminology to interact at a technical level, management level and senior executive level.

• Demonstrated experience in an agile work environment possessing qualities such as a collaborative mindset, adaptability to change, and a proactive problem-solving approach.

PHYSICAL/MENTAL REQUIREMENTS

• No special physical requirements. Applicants should be capable of working through a personal laptop computer or mobile device for extended periods.

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS

• Respond to requests on short notice, which may require working during extended hours, weekends, and holidays.

• Periodic international and domestic travel required (less than 5%).

Other Job Details:

• Last day to apply: March 15, 2024

• Work Location Assignment: Must be able to work from assigned Pfizer office 2-3 days per week, or as needed by the business.

The annual base salary for this position ranges from $99,900.00 to $166,500.00. In addition, this position is eligible for participation in Pfizer's Global Performance Plan with a bonus target of 15.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life's moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site - U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.

Relocation assistance may be available based on business needs and/or eligibility.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.

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