Manager, Human Resources Shared Services

Manager, Human Resources Shared Services

Saint Louis, MO 63104

Minimum: USD $90,000.00/Yr.

Maximum: USD $110,000.00/Yr.

HR Shared Services Manager

At our Company, we grow People, Brands, and Businesses! We are seeking a talented HR Shared Services Manager to lead our remote HR Shared Services team. This team plays a critical role in providing comprehensive HR support to our enterprise, ensuring seamless operations and exceptional service delivery. Reporting to the Senior Director of HR Shared Services within the HR Operations group, this position offers the opportunity to make a significant impact in optimizing HR processes and enhancing employee experiences across the organization.

Take this opportunity to join North America's leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!

What we offer:

• Full-Time Benefits (Medical, Dental, Vision, Life)

• 401(k) with company match

• Training and Career Development

• Generous Paid Time-Off

Responsibilities:

• Lead the HR Shared Services team in delivering efficient, high-quality HR services to employees and managers across the enterprise while also forging relationships with stakeholders and incorporating feedback into recommendations and requirements.

• Develop and implement HR service center strategies, integrating with broader HR team initiatives and ensuring alignment with HR Centers of Excellence (COEs) and HR Business Partners.

• Serve as an escalation point for the Shared Services team, identifying root causes for issues and driving continuous improvement opportunities.

• Collaborate closely with HR business partners, HRIS, and other functions to develop and improve processes and programs.

• Proactively identify and troubleshoot problem areas in service delivery processes, recommending effective solutions to enhance performance.

• Drive ongoing improvements through standardizing, automating, and consolidating processes in support of HR strategy while ensuring data integrity/confidentiality through process design and data audits.

• Create comprehensive documentation, training aids, and facilitate training sessions for the HR Shared Services team.

• Manage the case management system, ensuring SLAs are met, and maintaining data integrity.

Qualifications:

• Prior HR Shared Services experience in a multi-state organization with 10,000+ employees.

• Strong problem-solving skills with the ability to determine root cause and implement appropriate solutions.

• Solid technical knowledge and ability to express complex technical concepts in understandable terms.

• Strong oral and written communication skills, including technical writing and developing business presentations and training materials.

• Strong teamwork and interpersonal skills with the ability to communicate effectively across all management levels.

• Ability to thrive in a hands-on environment and deliver solutions that span multiple inputs and competing requirements.

• Knowledge of Project Management methodologies and experience with successful project delivery.

• Knowledge of employee lifecycle and core HR functions and processes, including recruiting, learning, performance, compensation, benefits, payroll, and HR operations.

• Experience with Service Delivery Platforms and HRIS systems.

Job Will Remain Open Until Filled