Under general direction, uses specialized knowledge and skills obtained through education and experience, to support the organization's talent management strategy. Supports developing and implementing processes that support the firm's objectives in the areas of performance management, key talent/high-potential development, leadership development, succession planning, workforce planning, change management, strategic planning and team performance. Provides leadership on projects with significant business impact involving cross-functional teams within assigned client groups and across the Raymond James enterprise. Develops, plans and implements strategies aimed at building organizational performance. Influences strategic direction, develops tactical plans and completes complex assignments with substantial latitude for unreviewed actions or decisions. Supports comprehensive solutions to complex problems or needs. Extensive contact with internal customers, including senior management, is required to identify research, analyze, and resolve issues.
Essential Duties and Responsibilities:
Partners with HR Business Partner teams and Organization and Talent Development colleagues to assess, recommend, create, and implement talent management processes, tools, resources, and solutions and/or organization development interventions based on strategic or tactical business plans. These processes include performance management, key talent/high-potential development, leadership development, succession planning, workforce planning, change management, associate engagement, strategic planning and team performance.
In conjunction with HR Business Partners, utilizes facilitation skills in conducting talent management sessions; including Talent Review Meetings and Performance Rating Calibration sessions for leadership levels across the organization.
Acts as a support to HR Business Partners to resolve workforce and organizational capability issues and develop long-term strategies that address identified capability gaps.
Partners with HR Business Partner teams and business unit leaders on Organization Effectiveness efforts to ensure the business has the people and capabilities required to achieve current and future success
Leads/participates on enterprise-wide initiatives related to talent management, development, diversity and engagement
Optimizes talent management systems, standards, and tools aligned with customer needs to obtain workforce performance, desired culture, and individual effectiveness.
Provides participants with an overview of the leadership assessment and development processes, guides them through the process and conducts one-on-one feedback sessions to debrief participants on the results and coach leaders to achieve organizational performance standards.
Participates in the creation and support of comprehensive development program solutions based on needs.
Stays abreast of latest developments in management, leadership, and organizational development areas to serve as subject matter expert and consult to organization regarding critical people issues.
Partners with outside consultants and negotiates cost-effective programs as required.
Prepares and delivers written and oral presentations and proposals to management.
Delivers leadership development courses and programs in alignment with the organization's goals.
Provides input to the strategic development of talent management processes.
Performs other duties and responsibilities as assigned.
Knowledge, Skills, and Abilities:
Intermediate Knowledge of:
Talent processes (e.g., performance management and succession planning).
Development solutions (e.g., coaching, 360 feedback, development plan creation, competency design, development program design).
Change Management methodology
Project management and business process methodologies to include work package breakdown and business process improvement.
Consulting to assess, recommend, and implement talent management solutions that align with the business objectives.
Applying talent management strategies that are effective and relevant to the business.
Communicating effectively and tactfully with all levels of management.
Developing effective relationships with business partners and human resources partners.
Influencing others and outcomes.
Adapting to and leading organizational change.
Coaching to assist leaders and associates in reaching their full potential.
Facilitating talent review sessions and leadership development courses.
Preparing and delivering written and oral presentations and proposals.
Operating standard office equipment and using required software applications.
Manage multiple priorities and multi task.
Build relationships and interact with all levels of management and associates.
Lead and adapt to change.
Deal with ambiguity and create process and structure where it does not currently exist.
Manage medium to large projects independently while balancing daily required tasks.
Maintain confidences, use sound judgment and exercise discretion to ensure integrity of talent processes.
Communicate across broad audiences at all levels.
Partner with other functional areas to accomplish objectives.
Work independently as well as collaboratively within a team environment.