Manager, HR Operations

Are you ready to join a growing, dynamic company? Keurig Dr Pepper is a modern beverage company, with more than 125 brands people know and love.

We challenge the usual and always push beyond the expected. We are building a culture that is our competitive advantage - one that is growth focused, change resilient, collaborative, innovative, nimble, diverse, and inclusive. Are you ready to do impactful work?

You'll coach and mentor team members. You'll create and implement ambitious people strategies. You'll play an important leadership role in our diversity & inclusion efforts.

You'll work collaboratively with business partners and Centers of Excellence to deliver solutions that propel the business forward. Are you ready to grow? Here's what will make you successful at KDP!

We love passionate, courageous HR people who work with agility and are excited by new challenges. You'll need consulting and influencing skills, a team-first, entrepreneurial spirit, business insight and analytical capability, and a heart for supporting the needs of our employees. Will you be the next member of our talented team?

If you're ready, here's more about the job! The HR Operations Manager is part of the myHR team, a world-class, value-added, and customer-focused team that works in partnership with other functions to design innovative solutions that deliver the best associate experience and enable our HR teams and associates to focus on the highest-value work through operational excellence, technology and analytics. The HR Operations Manager is an exciting role responsible for providing day-to-day management and support to the myHR US Team.

Success in this role will be measured by customer satisfaction, team engagement and retention, efficiency and productivity improvement and collaboration effectiveness. Your Responsibilities will include:Strategic Leadership: Effectively execute on myHR strategy and roadmap, ensuring strong linkage between strategy and overall goal to drive exceptional employee experiences and improved operational effectiveness.

Champion the myHR service offering within the HR Function and with the broader enterprise.Data and Analytics: Own myHR US performance metrics and drive rigorous management of KPIs and generate actions to improve service levels.Case Management: Manage inbound cases in Service Now; review and categorize cases by service level and assign to the appropriate work group; monitor case distribution to ensure even allocation amongst team members; monitor aging cases and drive to resolution.Ensure accurate and timely processing of HR transactions and response to employee needs.Hold partners and vendors accountable to established service level agreements (SLAs). Educate HRBPs and COEs on case management best practices Team Management, Development & Engagement:Organize workflow and team member rotations by managing the weekly schedule/calendar.Provide leadership and consultative support to the team on cases resolution

Serve as point of escalation for highly complex cases that require COE support and subject matter expertise

Manage performance including skills development, quality audits and attendance

Drive positive team engagement.Project & Process Management: Lead and/or participate in small to medium process improvement initiatives that require a basic working knowledge of project management.Process Documentation:

Own Standard Operating Procedures (SOPs) for all myHR US services. Define step-by-step solutions to myHR processes and maintain continuous improvement of such processes.HR Compliance: Liaison with HR Business Partners and specialists to help team interpret and respond to inquiries on HR policies and procedures during the full employee lifecycle.

Adhere to documented procedures in executing strategy and ensures compliance to applicable regulations. Work Schedule:This role is available hybrid (2/3) or 100% onsite. Core hours are 8:00 AM - 5:00 PM