Manager Housekeeping (Ne)

Marriott International Philadelphia , PA 19107

Posted 2 months ago

At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

JOB SUMMARY

Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Assigns work to employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Assists in ensuring guest and employee satisfaction while maintaining the operating budget.

CANDIDATE PROFILE

Education and Experience

  • High school diploma or GED; 2 years experience in the housekeeping or related professional area.

OR

  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supervises Housekeeping Operations and Budgets

  • Verifies that guest room status is communicated to the Front Desk in a timely and efficient manner.

  • Inspects guestrooms on a daily basis.

  • Utilizes a list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.

  • Inventories stock to ensure adequate supplies.

  • Supports and supervises an effective inspection program for all guestrooms and public space.

  • Understands the impact of department's operations on the overall property financial goals and objectives.

  • Verifies all employees have proper supplies, equipment and uniforms.

  • Communicates areas that need attention to staff and follows up to ensure understanding.

  • Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.

  • Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.

Conducting Human Resources Activities

  • Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.

  • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same with them.

  • Participates in scheduling employees to business demands and tracking employee time and attendance.

  • Verifies employees understand expectations and parameters.

  • Administers property policies fairly and consistently; disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.

  • Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.

  • Observes service behaviors of employees and provides feedback to individuals.

  • Participates in an on-going employee recognition program.

  • Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.

Ensuring Exceptional Customer Service

  • Sets a positive example for guest relations.

  • Participates in the development and implementation of corrective action plans to improve guest satisfaction.

  • Empowers employees to provide excellent customer service.

  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

  • Responds to and handles guest problems and complaints.

  • Strives to improve service performance.

The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


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Manager Housekeeping (Ne)

Marriott International