Manager Home Health-Hospice

Overview

We're proud to share that St. Joseph Medical Center was recognized among the Best Hospitals in Washington State by U.S. News & World Report.

In 2020, united in a fierce commitment to deliver the highest quality care and exceptional patient experience, Virginia Mason and CHI Franciscan Health came together as natural partners to build a new health system centered around the patient: Virginia Mason Franciscan Health.

Our combined system builds upon the scale and expertise of our nearly 300 sites of care, including 11 hospitals and nearly 5,000 physicians and providers. Together, we are empowered to make an even greater impact on the health and well-being of our communities.

CHI Franciscan and Virginia Mason are now united to build the future of patient-centered care across the Pacific Northwest. That means a seamlessly connected system offering quality care close to home. From basic health needs to the most complex, highly specialized care, our patients can count on us to meet their needs with convenient access to the region's most prestigious experts and innovative treatments and technologies.

While you're busy impacting the healthcare industry, we'll take care of you with benefits that may include health/dental/vision, FSA, matching retirement plans, paid vacation, adoption assistance, annual bonus eligibility, and more!

Responsibilities

Job Summary:

This job is responsible for managing the day-to-day clinical operations of an assigned division of the Franciscan Health System (FHS) Hospice consistent with service line objectives, standards of patient care/practice, safety/risk management guidelines and applicable regulatory requirements. An incumbent may be assigned to one of six divisions/facilities (e.g. King County, Pierce County [East or West], Care Facilities, End-of-Life, Access, Hospice House or Palliative Medicine) and although core responsibilities will be the same, the specific assignment may involve some differences in job duties.

Work includes: 1) ensuring that overall goals relating to productivity, quality of care, patient satisfaction and/or growth in market share are achieved; 2) developing/implementing/monitoring quality improvement initiatives to enhance/streamline current procedures/processes and to ensure programs/services meet accreditation standards for the Joint Commission on Accreditation of Health Organizations (JCAHO) and other accrediting agencies; 3) performing ongoing performance improvement activities (e.g. service recovery, identifying/responding to negative quality trends, ensuring survey readiness) and 4) managing/developing clinical staff in the delivery of patient care and related support services.

As a key member of the Hospice/Palliative management team, an incumbent participates in long-range planning, budget administration and in formulating operational approaches, tactics and policies to facilitate achievement of strategic business objectives. Work requires considerable understanding of the standards of nursing practice, as well as regulatory requirements pertaining to hospice facilities and care.

Essential Duties:

Operations:

Manages and evaluates the operations, programs and resources of the assigned clinical division to assure the safe and appropriate delivery of diagnostic and therapeutic patient care, achievement of clinical core measurement scores, and to ensure that all activities are conducted in a timely and cost-effective manner and in compliance with organizational values, professional standards, collective bargaining agreements, internal policies/standards/procedures and applicable regulatory requirements; analyzes/coordinates care provided through the efforts of an interdisciplinary team (IDT); participates in the development of, and implements new clinical protocols/programs to enhance existing services and raise the standard of care for the patient population served; ensures that work unit activities, productivity, and/or quality indicators are documented in accordance with FHS guidelines; ensures that patient Plans of Care are coordinated with the facility staff, and that documentation is appropriate to facilitate proper reimbursement and to meet audit/regulatory requirements; produces and presents reports on key performance indicators and other significant benchmarking metrics; collaborates with other departments to address and resolve problems, share information and enhance overall effectiveness/productivity.

Recommends, implements and evaluates new/revised protocols, procedures, guidelines, training materials and/or general communications in support of assigned clinical area/facility to ensure consistency with the philosophy/values of the organization and compliance with applicable regulatory/accreditation requirements; reviews training materials prior to assimilation into training curricula; ensures that all clinical and related support activities are fully documented in accordance with the standards/practices of the organization; ensures that employees understand and apply internal guidelines appropriately, and monitors compliance with all regulatory requirements.

Staff Management and Development:

Plans, manages and evaluates the work of clinical and administrative staff engaged in the evaluation/admission of patients, the delivery of patient/nursing care and/or the coordination of clinic/community services to the terminally ill and their families in accordance with the content, spirit and intent of applicable internal/external regulations and standards for human resource management; identifies adequate staffing levels for appropriate coverage to meet budgetary and operational objectives; ensures that employees are qualified and properly trained to perform assigned job duties; holds regular staff meetings and keeps employees appraised of all matters relevant to successful job performance; makes employment decisions, establishes performance standards and evaluates employee performance; educates, guides, counsels and develops staff and addresses performance management concerns and technical issues elevated by subordinates as beyond their scope of authority.

Oversees and coordinates the professional development and growth of assigned staff through in-service training and ongoing education; identifies staff training needs by performing chart audits, and analyzing performance outcomes and trend reports (e.g. Occurrence Reports, Patient Grievance Forms, etc); demonstrates awareness of, and ensures that staff follow, established departmental policies/procedures and quality improvement, safety, environmental and infection control standards.

Qualifications

Job Requirements:

Graduation from an accredited school of nursing, BSN strongly preferred

Five years of recent RN work experience in an acute clinical setting (e.g. Med/Surg, Home Health or Gerontology) that would demonstrate attainment of the requisite job knowledge/abilities, including a minimum of two years in a lead or supervisory capacity.

Two years work experience as a Hospice RN is strongly preferred.

Current licensure as a Registered Nurse by the Washington State Board of Nursing.

Current healthcare provider BLS certification.