Manager Headend

Comcast Nashville , TN 37201

Posted 6 months ago

Business Unit:

Job Summary:

Using leadership skills, this position is responsible for managing and coordinating

the daily job functions of Headend Technicians, Engineers, and the daily operations

of assigned facilities. Establishes performance goals and monitors progress through

coaching, mentoring, and career development. Configures and manages the lab on

a daily basis. Assists in the planning and implementation of new product introductions

using proven methods such as ADKAR. Interprets, maintains, and installs network

management systems. Leads assigned projects and ensures that they are finished on

time and in adherence to the budget.

Employees at all levels are expect to:

  • Understand our Operating Principles; make them the guidelines for how

you do your job

  • Own the customer experience-think and act in ways that put our

customers first, give them seamless digital options at every touchpoint,

and make them promoters of our products and services

  • Know your stuff-be enthusiastic learners, users and advocates of our

game-changing technology, products and services, especially our digital

tools and experiences

  • Win as a team-make big things happen by working together and being

open to new ideas

  • Be an active part of the Net Promoter System-a way of working that

brings more employee and customer feedback into the company-by joining

huddles, making call backs and helping us elevate opportunities to do

better for our customers

  • Drive results and growth

  • Respect and promote inclusion and diversity

  • Do what's right for each other, our customers, investors and our


Core Responsibilities:

  • Provides training and guidance to technical personnel.

  • Assists Field and Headend Technicians with technical problems.

  • Interfaces with other departments regarding daily error reporting and

database management.

  • Coordinates with Operations staff regarding digital and analog

addressability activity.

  • Submits regular reports to senior management; partners with senior

management to prepare the department budget.

  • Manages all third-party integrations; works with product owners to

assess integrations and perform the planning, design, and ongoing

management of the lab.

  • Researches potential headend equipment purchases; reviews purchase

requests and suggests changes to better meet operational and budgetary


  • Consistent exercise of independent judgment and discretion in matters

of significance.

  • Regular, consistent and punctual attendance. Must be able to work

nights and weekends, variable schedule(s) as necessary.

  • Other duties and responsibilities as assigned.

Job Specification:

  • Bachelors Degree or Equivalent

  • Generally requires 6-9 years related experience

Comcast is an EOE/Veterans/Disabled/LGBT employer

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Manager Headend