The Senior Manager, Ground Operations is responsible for overseeing and supervising the day to day activities of the Ground Ops department, ensuring the highest-level quality of service provided by our Associates, while supporting the policies, goal, and objectives of the company.
Recipe for Success-
Identify workload of within area of responsibility and shift personnel
Issue instructions and examine work for accuracy, effectiveness and efficiency in accordance with the company's policies and procedures
Identify problems, research root cause and create actionable solutions
Provide Senior Managers with employee's evaluation, trend analysis and reports.
Alongside Senior Management; develop roadmaps of continuous improvement, enhance process and area performance
Attend meetings with Associates and Management teams to implement action plans and oversee accountability of assigned processes
Provide consistent coaching and development to staff including, but not limited to, ongoing training, quality monitoring, and delivering disciplinary actions
Ensure that all employees are meeting statistical targets and provide action plans for those that fall below expectations
Assist with special projects and other assigned task
Five (5) seven (7) years of Inventory, Distribution Center, and / or Logistics operations experience
Two (2) four (4) years of Management
Must be willing and able to work in a refrigerated (38 degrees) and freezer environment
Must be able to lift 50 pounds, stand/walk for up to 1012 hours, willing and able to frequently push, pull, squat, bend, and reach, with or without reasonable accommodation
Must be able to work evenings, weekends and / or Holidays and be able to keep a flexible schedule during high volume production periods
Associates degree preferred.
Add dash of
Previous knowledge or experience with WMS, ERP or MPS
Knowledge of Microsoft Office, especially Outlook, Excel, and Word
Time management and prioritization skills
Proven ability to lead, coach and develop a successful team
Must be resourceful and exercise strong problem-solving skills
Ability to assist in recruitment, interviewing and training of new Associates
Manufacturing, production, sanitation, food safety knowledge, HACCP, GMP, and OSHA a plus
English Required - Bilingual preferred (English and Spanish)
Experienced in food, perishables, and / or short shelf-life a plus
WARNING: Our food is processed in a facility that does not contain people who are toxic, rude, disrespectful, arrogant, egotistical, self-promoting, inconsiderate, or mean-spirited.
FreshDirect is a food tech company and the Northeast's leading online fresh food grocer, delivering directly to customers throughout seven states, including the New York City and Philadelphia metropolitan areas, and the greater D.C. metropolitan area. FreshDirect is committed to sourcing the freshest and best-tasting meat, fish, produce, and specialty items through direct relationships with suppliers, growers, and farmers. In 2016, FreshDirect expanded its portfolio in NYC with the launch of FoodKick, an on-demand business that caters to the needs of urban dwellers with a curated selection of fresh food, alcohol, and essentialsall delivered within an hour. Launched in 2002, FreshDirect is a privately held company headquartered in Long Island City, NY. For more information, visit www.freshdirect.com or www.foodkick.com
Our company aspires to be a valued corporate partner in all communities in which it serves, and works extensively with dozens of charitable and community partners.
Why choose FreshDirect?
We are an innovative Food Technology company offering an environment where you can grow a career and feed your future and have fun while doing it! Great people deserve great benefits and we go above and beyond!
Wait, there's more! Check out our #workperks:
Working here is pretty much as cool as you'd imagine - lots of food, lots of energy, and a whole lot of happy hours.
Flexible and generous PTO plan
20% discount on FreshDirect and FoodKick plus an employee at-cost food program (FD Market)
Thirsty Thursdays, book club, monthly birthday breakfasts, and other happy hours
Wellness programs like weekly meditation, yoga, and Zumba, and monthly manicures and massages
Monthly Lunch & Learns covering things like "The Very Best Cheese and Wine"
We have a 24-hour shuttle service that runs back and forth to the subway
We offer up to $5000 per hire as a referral bonus
Summer barbecues and and annual company picnic for friends and family
Click to explore careers and life @ FreshDirect - https://tinyurl.com/Life-FreshDirect
Learn more @FreshDirect on Twitter, Instagram, Facebook, YouTube!
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the Team member(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Descriptions may be subject to change as the needs of the organization change.
As an EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER, FreshDirect does not discriminate against applicants or employees because of their race, color, citizenship status, national origin, ancestry, sex, gender, sexual orientation, age religion, creed, marital status, veteran status, domestic violence victim status, familial status, or on any other basis prohibited by law. Furthermore, FreshDirect will not discriminate against any applicant or employee because he or she is disabled, a disabled veteran, or a veteran of the Vietnam era, provided he or she is qualified and meets the requirements established by FreshDirect for the job