The Golf Operations Manager works in conjunction with the Club General Manager and is directly responsible for the overall smooth operation of the Golf club. This position reports to the Club General Manager.
Communicate the core values and mission of BlueStar Resort & Golf to support the achievement of company goals.
Ensure that a consistent set of superior standards of customer service are meeting or exceeding the expectations of guests at all Golf Club facilities and events.
Provide strategic intelligence to partners and clients regarding all Golf Club initiatives, including but not limited to, vision, branding, Food & Beverage, and Operations.
Assist the Club General Manager in establishing goals and processes for measuring sales, revenue, new projects, and business development for the Golf Club.
Support the hiring process. Supervise team members and maintain effective communication related to Golf Club operations, safety, and employee concerns.
Assist with budget planning and monitoring support to assure revenues and expenses are achieving and exceeding the department's financial sales goals.
Oversees all merchandising activities including retail budgeting and ordering.
Oversees overall Golf shop organization; completes all administrative duties for Golf Club Operations.
Serve as Manager on Duty when the Golf Club General Manager is not available.
Other duties and responsibilities may be assigned.
Must be highly customer oriented and responsive with high need for closure.
Able to work under pressure and balance multiple priorities and assignments.
Strong team-building skills, including the ability to lead, cooperate, and motivate.
Must be a role model and able to live our BlueStar core values:
Honesty and Integrity
Respect for the Individual
MINIMUM REQUIREMENTS / QUALIFICATIONS / SKILLS:
Bachelor's degree preferred or equivalent combination of educational background and work experience.
One to three years' event planning, budgeting, and supervisory experience preferred.
Previous knowledge or experience working in a homeowner association preferred.
Experience in the hospitality industry a plus.
Computer literate with a high level of proficiency in Microsoft Office and PC technology.
Club Management System software a plus.
Ability to write reports, business correspondence, and procedure manuals.
Ability to speak effectively before groups of members, customers, or team members.
Must have planning, problem-solving, decision-making, delegation, time management, supervisory and employee development skills.
Must demonstrate initiative, with an ability to think, work, solve practical problems, and make independent decisions based on sound judgment.
Must be comfortable working in a fast-paced environment where continuous improvement is expected.
This position requires a flexible schedule, to include evenings and weekends.
Valid driver's license is required.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This position generally operates in a professional indoor office environment, but also includes walks around the facility with exposure to outdoor conditions. There is routine use of standard office equipment, such as computers, phones, and photocopiers. The noise level in the work environment is usually moderate.
While performing the duties of this job, the employee is regularly required to see and hear, speak clearly and understand the speech of another person, sit or stand for extended periods of time, walk or be able to move around the office space, use hands to fingers, handle or feel, bend, and reach with hands and arms. The employee must be able to occasionally lift and/or move up to 20 pounds.
BLUESTAR RESORT & GOLF IS AN EQUAL OPPORTUNITY EMPLOYER