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Manager - Global Technology Operations & Delivery

Expired Job

CGI Tempe , AZ 85280

Posted 4 months ago

Position Description
CGI's US_Global Technology Operations team is searching for a strong Manager to lead our Operations Support Services Teams. This individual is responsible for managing Staff and critical processes that govern our core ITIL processes (Incident, Problem, Change) This position also provided leadership over the Disaster Recovery services and the Security Vulnerability and Patch Management services.

A key expectation of this leader will be to help drive processes that are efficient, repeatable and support our core business operations. This position will be critical in leading the transition of legacy processes and controls into the new Cloud and Hybrid Cloud environments.

Your future duties and responsibilities

  • Responsible for Member care (performance reviews, MSAPs, Salary Reviews, etc.)

  • Hiring, developing and continuous training of personnel

  • Responsible for maintaining a working knowledge of the compliance and legal responsibilities to ensure that areas of responsibility are able to meet and or exceed all expectations for Audits.

  • Work closely with all teams to support existing and new projects

  • Engage in and improve the whole lifecycle of IPC, DRE and Security Path Management

  • Follow and promote quality best practices from all sides of Operations Support

  • Continuous Improvement and Cost Efficiencies

  • ITIL Process execution and governance

Key Accountabilities:

  • ITIL Certified (preferred ) or minimum of y years supporting a ITIL environment

  • Strong Process and Documentation Skills

  • Planning and Coordination

  • SLA Management

  • Monitoring and Reporting (System Availability, Performance, Capabilities Metrics)

  • Financial Management and Cost Savings

Required qualifications to be successful in this role
Very strong interpersonal skills with ability to build Teams / Teamwork across the organization and other Delivery Services Towers.

  • Solid technical understanding of Infrastructure Practices and Services

People Management:

  • Performance Management and leadership of Operating Systems Management and Technical Teams

  • Daily liaison with IT Senior Executives, VP, internal and external customers

  • Advise Vendor management on hardware/software selection

  • Performance Management and Leadership

  • People Management - Coaching, Counseling, Motivating

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change--supporting our clients' digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at

No unsolicited agency referrals please.

CGI is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.

We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.


Department: Infrastructure/Cloud

CGI, Disaster Recovery, Genetic, Hardware, Lifecycle, Manager, Management, Metrics, Recruiter, Security
Permanent Full Time

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Manager - Global Technology Operations & Delivery

Expired Job