Manager, Global Service Delivery (Orlando, FL)

Presidio, Inc. Orlando , FL 32801

Posted 2 weeks ago

We have an new opportunity for a Global Service Delivery Manager in our Orlando FL location. The Global Services Delivery Manager is a global subject matter expert and leader who will manage all aspects of the international opportunities and service delivery in a group of strategic enterprise accounts. He/She will establish and grow trusted advisor relationships with the client, leveraging the world-class Global Services team to drive our combined Hardware and Services business forward. The Global Service Delivery Manager will also work closely with all other Presidio teams (Sales Operations, Finance, Engineering, Sales) engaged on the account.

Roles and Resposibilities:

  • Expands Presidio's relationships with select global customers through frequent direct contact and service delivery that helps increase profitability, quality of service and drive revenue.

  • Ensure Presidio's Global brand are products or services that are recognized pretty much throughout our customers ecosystem. This will help ensure that the Presidio's brand values are presented in a consistent manner in areas of the customers business.

  • Establishes strong client relationships, and leverages industry expertise to translate the client's long-range business plan into a services strategy. Identifies and pursue new business opportunities within the existing accounts.

  • Regularly meet and negotiate with external executive level upper management to create and win business. Including intensify market penetration, build brand recognition, increase customer loyalty and improve bottom line profitability.

  • Strengthen and support the relationship between indentifed strategic global customers, Global Services, Presidio's Sales, Sales Ops and Finance teams.

  • Work with sales to drive revenue and gross margin.

  • Coordinate with in-country vendors and ensure QOS.

  • Meet regularly with sales to develop and propose appropriate solutions and activities to support their international customers.

  • Establish and maintain effective communications with sales and marketing, including timely reporting of operations results.

  • Develop and maintain relationships with business stakeholders at all levels to ensure alignment with their business objectives and strategy.

  • Keep all stakeholders informed about outcomes and deliverables at a global and local level

  • Analysis of demand patterns and trends by customers.

  • Proactive planning and coordination with sales based on demand patterns and trends

  • Build and enhance organizational reputation.

  • Provide contextual intelligence.

  • Provide valued counsel and be a trusted advisor.

  • Offer organizational leadership.

  • Differentiated capabilities are the key to sustainable success.

  • The ability to innovate, or to respond to changing customer needs.

  • Make important changes rapidly.

  • Speed refers to the organization's ability to recognize opportunities and act quickly, whether to exploit new markets, create new solutions, or implement new business processes.

Required Experience:

  • Bachelors degree or equivalent work or military experience

  • 7 years of professional service experience managing international projects with a focus on customer delivery management and new business development.

  • Experience working on projects that span a global, diverse organization.

Presidio is a leading North American IT solutions provider focused on Digital Infrastructure, Cloud and Security solutions to create agile, secure infrastructure platforms for its customers. We deliver this technology expertise through a full life cycle model of professional, managed, and support services including strategy, consulting, implementation and design. By taking the time to deeply understand how our clients define success, we help them harness technology advances, simplify IT complexity and optimize their environments today while enabling future applications, user experiences, and revenue models. As of June 30, 2019, we serve approximately 7,900 middle-market, large, and government organizations across a diverse range of industries. Approximately 2,900 Presidio professionals, including more than 1,600 technical engineers, are based in 60+ offices across the United States in a unique, local delivery model combined with the national scale of a $3.0 billion dollar industry leader. We are passionate about driving results for our clients and delivering the highest quality of service in the industry. For more information visit: www.presidio.com.

  • Presidio, Inc. is an Equal Opportunity/Affirmative Action Employer/ VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, or any other characteristic protected by applicable federal, state and local statutes, regulations and ordinances.

To read more about employment discrimination protections under federal law, please visit: https://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to recruitment@presidio.com for assistance.

Presidio, Inc. is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services; please provide priority referrals to recruitment@presidio.com

RECRUITMENT AGENCIES PLEASE NOTE: Presidio has a strict PSL in place and will only accept applications from agencies/business partners that have been invited to work on this role through the Presidio portal. Candidate Resumes/CV's not submitted through the Presidio portal or submitted directly to Hiring Managers will be considered unsolicited and will be treated as gifts and no fee will be payable. Thank you for your cooperation.


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Manager, Global Service Delivery (Orlando, FL)

Presidio, Inc.