Manager, Global Retail Performance

Williams-Sonoma, Inc. San Francisco , CA 94118

Posted 1 week ago

Requisition Number: SS-14308

Area of Interest: Store Operations

Organization: Corporate

Brand/Division: Shared Services

Position Type: Full-time


About the Role

The Retail Performance Manager provides guidance and leadership in operational excellence for both our company owned stores as well as Franchise partners. This individual will provide project leadership to our corporate brand teams to on-board all new franchise partners as well as to enter new company owned markets. In addition, this role will be instrumental in developing processes and tools to effectively manage brand standards in all markets. Key areas of focus include overall project management, updating of global policies and procedures, and managing processes for operational excellence. This role reports to the Vice President, Global Retail Performance and is based in San Francisco.

You're excited about this opportunity because you will...

  • In collaboration with all functional partners, develop and implement plans that successfully on-board new franchisees and/or successfully enter a new market for company owned business:

  • Project management tools and resources

  • Problem resolution and escalation to ensure timelines are met

  • On-boarding training resources and tools for key franchisee roles

  • Maintain and update global policy and procedures for franchise partners.

  • Maintain and update global policy and procedures for company owned stores.

  • Manage and edit US training materials to be relevant for global markets and develop new training materials as necessary.

  • Develop and implement tools to grow operational excellence

  • Manage global communications process for company owned stores.


We're excited about you because...

The successful candidate will be an accomplished leader with a track record of success managing multiple complex projects that have competing priorities. This individual is adept at working in a matrix organization that is geographically dispersed. She/he knows how to build collaborative relationships that foster trust and values differences inherent in a multi-cultural environment.


  • Four-year college degree required

  • An understanding of the specialty retail industry including merchandising, inventory management, store operations, profitability requirements and other metrics

  • A minimum of 10 of years project management and leadership experience in multi-brand retail organizations

  • Ability and flexibility to travel globally without restriction and for extended periods

  • A track record of achieving and exceeding business results

WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration).

  • LI-ST

Williams-Sonoma, Inc. is an Equal Opportunity Employer.

Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

Nearest Major Market: San Francisco

Nearest Secondary Market: Oakland

Job Segment: Merchandising, Performance Management, Manager, Franchise, Retail, Human Resources, Management

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Manager, Global Retail Performance

Williams-Sonoma, Inc.