Manager, Global Performance

American Express New York , NY 10007

Posted 6 months ago

We are seeking a Global Performance Manager in New York to support and manage the enterprise-wide global performance strategy along with program design, management and integration across the HR ecosystem. In this role, you will support the enterprise goal to move to continuous and flexible approaches to performance which will help American Express take a pioneering lead on this front in the market place.

What You'll Do

  • Play a key role in supporting end to end Enterprise wide Performance Management strategy and programs with a focus on enabling the team elevate performance of colleagues in support of our Framework for Winning and deliver on its commitment of continuing to deliver a best in class Performance framework

  • Responsible for taking a lead role in managing the enterprise Performance Management cycle including goal setting and annual evaluation Process

  • Hands on Program management responsibilities including technology solutions and enhancements. This will include taking first point for Internal performance platform(s) where Performance is hosted to ensure user experience is seamless and positive

  • Play a key role in researching, developing, testing and deploying tools and resources that enable leader and colleague education and support the enterprise objective of creating a cultural shift where performance is seen as something to continuously develop versus being managed by leaders

  • Define end-state processes and organizational models needed to support any tool deployment and work plan to get there, and provide content expertise, project management skills, and change management experience to operationalize initiatives focused on the deployment of digital tools or platforms.

  • Help translate strategic and operational concepts into value-realizing prototypes and solutions.

  • Offer thought leadership and creativity to inform our practices and introduce new insights;

  • Bring experience and creativity to solve problems in novel ways

  • Consult and collaborate with business leaders, HR Business Partners and the Centers of Expertise including Talent and Learning.

  • 3- 7 years of Performance management experience with experience leading HR solutions and implementation projects

  • Solid understanding of performance management methods and practices with applied program design, management and delivery experience

  • Passion for driving global solutions, including strategy planning, training and technology solution design, and multi-year project management

  • Proven track record of applying expertise to deliver business impact

  • Experience in dynamically responsible positions, including experience working with global teams

  • Effective collaborator that seek to gain consensus through influence, and to work across teams to address business needs; Ability to operate independently

  • Experience with data analysis and program management is necessary

  • Excellent written and verbal communications skills

  • Brings solution-focused mindset and experience using creativity and innovation to analyze complex problems is highly desirable

  • Level of understanding of organizational and cultural change management methods is highly desirable

  • Curiosity about workplace trends, and implications for a global, multi-generation workforce

Additional Details:

  • Location: 200 Vesey St, New York, NY 10285
  • Visa Sponsorship: Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

Why American Express:

There's a difference between having a job and making a difference.

American Express has been making a difference in people's lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We've also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they're ready to take on a new career path, we're right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.

Don't make a difference without it.

Don't live life without it.


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