Manager, Global Partnership Operations

Manager, Global Partnership Operations (Regular, Full-Time)

Development

Reporting to the Head of Director's Strategic Initiatives, Asia / Director of Principal Gifts, the Manager, Global Partnership Operations creates and maintains the systems to cultivate and steward LACMA's international donors, patron groups and partner institutions. This role is responsible for coordinating the operational side of international donors and prospects' needs as they relate to LACMA in order to fulfill partnership and donor agreements and strengthen their engagement with the museum. This role writes and designs proposals, coordinates agreements, manages invoicing, assists with events, plans travel, manages data systems, manages all stewardship activities and facilitates sharing of resources and training, amongst other things related to global partnerships and donors.

The Manager is the primary staff member overseeing services and systems pertaining to LACMA's global donors and prospects. Working in collaboration with internal departments and external vendors, the Manager is responsible for the planning, tracking, and execution of all projects related to the services for global partnerships, donors and collaborations.

Responsibilities

• In close collaboration with the Head of Director's Strategic Initiatives, Asia / Director of Principal Gifts, manages reminders, invoicing, event invites, receipting, and acknowledging for global partnerships and donor giving

• Oversees internal planning calendars for global partnership, projects and programs

• Tracks milestones and manages deadlines for global projects and programs, especially event production and travel schedules

• Collaborates with LACMA's Graphic Design team to create and project manage all collateral for global partnerships, projects and programs

• Works closely with the Senior Vice President to track, build out, and submit annual budgets

• Creates customized proposals and presentations on InDesign

• Works closely with LACMA's exhibitions team to track fulfillment of collaborative exhibitions and programming schedules

• Coordinates, updates and tracks strategic plans for global partnerships and donor fulfillment

• Manages fulfillment of global partnership and donor recognition and benefit terms, including but not limited to catalogue mailings, training sessions, tours,and art fair pass distribution

• Compiles and works with strategic services on research and generates basic research profiles

• Maintains lists and systems for large-scale mail merge communications

• Works closely with Strategic Services colleagues when appropriate on maintaining and improving data and list integrity for global donor information in Tessitura

• Primary manager of the global partnerships email account

• Maintains the above systems and routinely evaluates where to improve processes and increase efficiencies

• Supports additional Board- and campaign-related events as needed

• Interfaces directly with donors as needed to accomplish duties and responsibilities

• Performs other duties or special projects as assigned

• Maintains regular and reliable attendance

Benefits:

• The expected hourly for this Los Angeles, CA based position $26.50 - $29.92 subject to change, and the position is eligible for LACMA's comprehensive benefits package, including pension plan.
• LACMA is committed to providing its employees with valuable and competitive benefits as a core part of a strong overall employee experience.

Qualifications

• Bachelor's degree preferably in Art History, Art Administration, English, Business Administration, Psychology or Political Science

• Two years of experience with an art gallery, auction house or museum preferred

• Experience servicing clients or patrons with an exceptionally high level of quality and responsiveness

• Experience with international travel

• Experience using Tessitura, or an equivalent ticketing and donor database software, database is preferred

• Excellent writing skills

• Excellent communications skills

• Excellent organizational skills

• Basic knowledge of InDesign

• Ability to create proposals including text and images