Manager, Global Lead Management - AWS Marketing (Most US Offices)

Amazon.Com, Inc. Seattle , WA 98113

Posted 2 months ago

Amazon Web Services (AWS) is home to massive technologies that fuel hundreds of thousands of businesses in 190 countries around the world. These businesses range from start-ups to leading web companies to Global 500 companies in financial services, pharmaceuticals, and technology. Our web services provide a highly reliable, scalable, low-cost IT infrastructure platform in the cloud.

Talented Technical Product Managers sought to deliver a complete solution for AWS Events, including: software, hardware, networking, and devices.

Experienced, dedicated technical product manager sought to manage a team that owns and support the processes that drive business outcomes with customers, especially around Leads generated from Marketing being passed to Sales.

As a Global Lead Management Manager you are responsible for driving the end-to-end design, roadmap, implementation plans and documentation for lead management programs. You serve as the key technical leader in identification and validation of user requirements, aligning all systems teams to a common roadmap and deliver best in class processes and product to your customers. You are responsible for organizing and coordinating the work of several teams within Salesforce to ensure customer user stories are being delivered, and system performance is maintained. You also assist the organization in developing complex, yet easy to understand programs accompanied by robust documentation and training.

This role develops inventive solutions to improve sales productivity, drive best practices in marketing automation, enable lead management enhancements, manage data governance across systems, and lead the reporting and analytics used to consistently refine and improve sales and marketing programs. As the technical product owner for the CRM and marketing automation systems, you are responsible for the product roadmap to support the global marketing team's strategic initiatives and on-going operations as it relates to your programs. You provide technical leadership for software development lifecycle activities including requirements, impact analysis, system architecture, technical development and testing, technical support and administration.

High preference this role sit in Seattle but also open to seating at any US-based AWS corporate office. Relocation assistance to one of these locations from within the US only.

RESPONSIBILITIES

  • Manage the team of Technical Product Managers and Data Engineers and ensure high service delivery and execution

  • Author documents relating to product life cycle including product roadmap, business requirements and functional specifications.

  • Contribute and own leadership documents including Monthly Business Reviews, Weekly Business Reviews and roadmap updates.

  • Accountable to deliver a product roadmap alignment across teams (primarily Engineering, Operations, Product Management, Business Development, and Marketing)

  • Create repeatable mechanisms to improve the operational efficiency of the team for project intakes, execution, delivery and change management.

  • Exhibit excellent judgment on how to prioritize between focusing features, architectural improvements and operational excellence

  • Engage stakeholders across globe; demonstrate business acumen and skills in driving change by developing business proposals and driving implementation of recommendations through effective written and oral communication.

  • Work with data engineering team and Software development teams to improve tools, processes and reporting dashboards

  • Formulate, Implement, Track career path & Individual Development Plans of each member in the Team

  • 2+ years' experience in successfully managing with a small-medium sized team across different job functions

  • 5+ years' experience technical product management experience

  • 5+ years' experience managing the software development lifecycle including knowledge of agile development practices

  • 6+ years' experience building and supporting enterprise-wide CRM applications for a global high-tech company

  • 7+ years' experience working directly with engineering teams

  • Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules

  • Bachelors' degree in a technical discipline or 4+ years' professional IT-related experience

  • Master's degree in a related technical discipline or an additional 2+ year's additional relevant professional experience

  • 5+ years' experience with CRM platform (Marketo, SFDC, Eloqua)

  • 2 + years' experience with AWS services

  • Excellent attention to detail and organizational skills

  • Excellent communication (verbal and written), interpersonal skills, and an ability to effectively communicate with both business and technical teams

  • Able to operate successfully in a lean and fast-paced organization

  • Proficiency with BI, Data Hygiene and Data Visualization tool

  • Experience with agile development methodologies (i.e. Scrum, XP, etc.)

  • Experience in non-technical aspects including idea generation, business analysis, and process optimization

Inclusive Team Culture

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have twelve employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon's culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work/Life Balance

Our team puts a high value on work-life balance. It isn't about how many hours you spend at home or at work; it's about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

If located within the city limits of Columbia, SC, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

The base pay range for this position in Colorado is $ 115k -160k per year; however, base pay offered may vary depending on job-related knowledge, skills, and experience. A sign-on bonus and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. This information is provided per the Colorado Equal Pay Act. Base pay information is based on market location. Applicants should apply via Amazon's internal or external careers site.

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Manager, Global Lead Management - AWS Marketing (Most US Offices)

Amazon.Com, Inc.