Seaworld Parks San Antonio , TX 78245
Posted 3 weeks ago
At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!
What you get to do:
You will help lead and inspire a team to deliver great guest experiences from the get-go. You will model and perform the highest standards of service as you foster a positive atmosphere for everyone you come into contact with. You will:
Supervise, train, and counsel Ambassadors
Maintain a clean and safe environment for all team members, guests, and animals
Develop team members through training, feedback and coaching
Ensure compliance with all relevant regulations and policies
Assist leadership with supervision of planning, directing, and organizational needs of the department with a focus in Catering, Special Events and Consumer Events & Festivals
Assists leadership with employees scheduling, training, food ordering and equipment
Create ambassador schedules and maintains Seaport reports
Prepare and track daily, weekly, and monthly reports
Address complaints and resolve problems
Contact maintenance as necessary to maintain proper operation of all equipment and facility
Maintain repair log and control labor cost
Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws including interviewing, hiring, and training ambassadors; planning, assigning and directing work; appraising performance; rewarding and disciplining ambassadors; addressing complaints and resolving problems
Ensure excellent guest service by responding to guest requirements, expectations and needs
Other duties assigned
Occasionally assist other location and areas throughout the park as needed
What it takes to succeed:
At least 18 years of age
At least 3 year of experience in the food and beverage industry or similar high volume leadership capacity
Able to lead and develop ambassadors in daily job task
A role model for SEA safety, guest service, attendance, cleanliness and wardrobe standards
Able to work with and lead ambassadors in areas that sell and serve alcohol.
A valid Driver's license and ability to meet company driving guidelines preferred
Able to complete a Food Safety Manager certification and pass the exam
Lift, carry, push and pull up to 50lbs. on a frequent basis.
Position engages in extensive walking and standing throughout work shift
Frequent bending from waist to floor, kneeling, squatting, simple hand grasping work and fine hand manipulation (computer work/typing, writing).
Occasional overhead reaching and climbing stairs and ladders
Work both indoors and outdoors, exposed to a variety of weather conditions
Perform all cleaning duties, including use of cleaning chemicals
Able to work a flexible schedule (Includes: Weekends, holidays, catering events and evening hours)
Flexible in work locations as placement will depend on business needs and career development opportunities
The perks of the position:
Paid Time Off
Complimentary Park Tickets and Passes
Park Discounts on Food and Merchandise
Medical, Dental, and Vision Insurance
401K Retirement plan
Voluntary Insurance
Life Insurance
Disability Benefits
Tuition Reimbursement
Dependent and Health Care Flexible Spending Accounts
Employee Assistance Program
Legal Assistance Plan
EEO Employer:
SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.
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