Manager Food And Beverage

POSITION SUMMARY

The incumbent in this position is responsible for managing the food and beverage operation for the Hard Rock Hotel & Casino, including casino and restaurant bars, service bars, and cocktail service to ensure profitable operation and the achievement of customer service goals. He/she is accountable for cross-functional partnerships as well as responsible to lead, inspire and develop his/her constituent.

GENERAL ACCOUNTABILITIES

The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions.

• Hire, train, motivate, evaluate, and manage Food & Beverage and related management staff to ensure that team members receive adequate guidance and resources to accomplish established objectives.

• Monitor daily scheduling process to ensure appropriate staffing levels to maintain customer service levels and profit goals.

• Monitor and evaluate all department daily activities to ensure the successful day-to-day management of all beverage and related operations.

• Establish department standards, guidelines, and objectives and maintains other administrative processes such as budget and staffing to ensure proper planning and efficient operation of beverage and related function.

• Evaluate performance of Food & Beverage venues by measuring guest satisfaction, volume, revenue, and cost to implement necessary changes to allow the most successful operation of services and fulfillment of company objectives.

• Advise organization in Food & Beverage-related issues, such as the planning of special events, to provide the expertise needed for successful implementation of plans.

• Maintain a well-groomed neat and clean appearance.

• Perform other related duties as may be assigned.

WORKING CONDITIONS/ESSENTIAL FUNCTIONS

Must have ability to:

• Operate in a working environment that is subject to varying levels of crowds, noise and smoke, the severity of which depends on customer volume.

• Observe and direct actions of subordinates.

• Effectively communicate with all levels of team members as well as guests.

• Review and comprehend all necessary documentation.

JOB QUALIFICATIONS

Knowledge of gaming industry and strong public relations skills required. Knowledge of and experience with beverage operations in a multi venue or casino environment. These skills and abilities are typically acquired through the completion of a high school degree or equivalent, with business related college courses preferred, as well as through five years of beverage operations background in a multi venue or casino environment with at least three years in a supervisory capacity preferred.

REGULATORY AND COMPLIANCE RESPONSIBILITIES

In addition to the other duties described herein, every team member has the following responsibilities related to compliance with laws and regulations:

• Attend required training sessions offered by the Hard Rock Hotel & Casino Sioux City.

• Perform the duties described in compliance with local laws and regulations.

• Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.

• Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the team member's department.

• Consult Internal Control Procedures and Policy Manuals for guidance.

• Report illegal activity to Security or the appropriate levels of Management