Manager - Product Development

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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Create digital experiences that enhance our customers' lives at every touchpoint.

The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences- from payments to rewards to servicing- that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers' lives and help set us apart in the industry. Find your place in digital product on #TeamAmex.

American Express Global Commercial Services (GCS) is the Global leader in the Commercial Payments Solutions space and subsequently continues to be an exciting and fast-growing segment. The Digital Experience & Products team is a fast-paced, entrepreneurial team leading digital innovation at American Express. We are responsible for deepening Client and Card Member engagement through our digital B2B products. The team's mission is to dramatically increase adoption and frequency of usage through a combination of in-depth insights, superior user experience and compelling features and functionality.

We are looking for an experienced Product Manager or Product Owner ready to take the lead in delivering capabilities which protect our customers assets and enable delightful experiences. This role will contribute to product vision and strategic plans to launch digital features as part of the Digital Servicing and Platforms Team. One of the key projects this individual will be focused on will be Project Oculus, which is focused on the preparation and migration of US Corporate assets from TRS to AENB that would allow AXP to access a lower cost of funding in AENB while diversifying the asset base through higher quality corporate assets.

Extraordinary candidates will be able to quickly understand business processes, create flows, then design and deliver valuable features for customers by working with partners and other product managers.

Responsibilities

• Lead a capability, application, or segment of the customer lifecycle

• Plan and create a product backlog, continuously prioritize user stories

• Deliver high-quality, functional capabilities with the help of a cross-functional agile team

• Efficiently lead projects independently including, but not limited to, building consensus while also identifying risks and removing roadblocks

• Partner with teams across the global enterprise to improve American Express capabilities and accelerate delivery

• Collaborate with external and internal partners to define functionality, document capabilities, business rules, use cases, and process flows

• Own recurring status reporting activities for a leadership and senior leadership audience

• Lead communication and collaboration with partnership groups

• Work in an agile environment with the skills to break down sophisticated work requirements into right sized features consumable by an agile scrum team

Critical Factors to Success

• Passion for creating compelling high-impact strategy to maximize customer and business value

• Highly organized - familiarity with project management techniques, frameworks, and tools

• Thrives in a fast-paced, agile, and results-driven organization

• A "driver" personality - constantly pushing toward clarity and delivery while balancing the need for excellent collaboration

• Excellent communication skills with the ability to engage, influence, and encourage partners to drive collaboration and alignment

• Technical proficiency - ability to communicate and collaborate effectively with technology and business teams

• Agile Product Development proficiency - ability to prioritize and translate clients' and business needs into features and user stories

Minimum Qualifications

• Bachelor's degree

• 4+ years of related experience in Product Development or Product Management

• Ability to positively challenge the status quo, identify improvements and clearly communicate vision and recommendations

• Experience with software product development and Agile methodologies

• Knowledge of Anti-Money Laundering and Know Your Customer processes preferred

• Skills to design innovative solutions from scratch

Behavioral Skills

• Able to thrive in undefined, complex project spaces

• Proven success in creating structure despite ambiguous environments

• High attention to detail with an eye for accuracy and controls

• Strong results-orientation, resourcefulness, and flexibility to overcome significant obstacles to goal achievement in a fast-paced environment

• Quick learner and great teammate

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.