Manager - Field Testing QA

Amazon.Com, Inc. Sunnyvale , CA 94085

Posted 2 months ago

The Field-Testing Quality org, supports testing and operations need for products and services across Amazon. The org is positioned in a tiered structure of Testing Services, Operations and Automation. Manager, Field Testing Quality Assurance in this role would involve managing delivery of multiple testing projects. The successful candidate will be obsessed with quality improvement, experienced and highly committed to creating world class automation for regression and feature testing. He/ She should have ability to mentor or coach multiple levels of managers. One is also expected to contribute towards continuously raising the performance bar of the Field Quality Assurance organization.

You will manage a growing team of Software Quality Assurance Analysts testing software, firmware and mobile application releases. You will collaborate with the software development teams, manual QA team and test automation team to deliver high-quality software solutions in a fast-paced environment. Team responsibilities include functional testing, regression and system testing in field using a combination of manual and automated testing.

An ideal candidate is an experienced Field Testing Software QA Manager with a development and/or QA background who can direct the activities of a growing team. The successful candidate should have experience with a variety of software QA tools and should be able to apply QA process, practice and principles to Amazon software development and release process. He/She has focus on customer and understands the importance of continuous quality improvement; they are able to develop and drive a high-level strategy, as well as to take a hands-on approach to implementing that strategy. They are dedicated to building a thriving and high performing team.

  • Work with business and development teams to understand product vision and requirements

  • Understanding how all elements of the system software ecosystem work together and developing QA approaches that fit the overall strategy

  • Be responsible for development of test strategies and creation of appropriate test harnesses

  • Oversee the development and execution of test plans and monitoring and reporting on test execution

  • Define the project / team goals aligning to the business goals and stakeholder expectations

  • Build partnership with multiple senior leadership stakeholders (Sr. QA Managers, Sr. Development Managers, Sr. Technical PMs) to facilitate successful deliverables from your organization

  • Develop robust metrics that communicate the performance of the group across multiple dimensions to different stakeholders. Should be able to define mechanisms and metrics that helps to benchmark and raise the bar of team's performance.

  • BS / MS in Computer Science or related field

  • At least 2 years of experience managing a software QA team

  • Experience with manual and automation testing

  • At least 5 years of overall experience in software engineering or quality assurance

  • Experience with Agile, Scrum, Continuous Integration/Continuous Deployment

  • Demonstrate expertise in black box and white box testing methodologies

  • Experience testing a complex hardware product

  • Excellent communication and analytical skills, including strong ability to identify and solve ambiguous problems

  • Shows creativity and initiative to improve product coverage and effectiveness

  • Experience with Java OR Python and Python based automation frameworks

  • Demonstrated experience in measuring and reporting quality-related metrics to identify trends and proactively solve problems

  • Strong people management skills, with a proven ability to hire and grow talented QA engineers

  • Some occasional travel might be required

Lab126 is part of the, Inc. group of companies and is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

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Manager - Field Testing QA

Amazon.Com, Inc.