Manager Field Services

Change Healthcare Fort Worth , TX 76102

Posted 1 week ago

Transforming the future of healthcare isn't something we take lightly. It takes teams of the best and the brightest, working together to make an impact.

As one of the largest healthcare technology companies in the U.S., we are a catalyst to accelerate the journey toward improved lives and healthier communities.Here at Change Healthcare, we're using our influence to drive positive changes across the industry, and we want motivated and passionate people like you to help us continue to bring new and innovative ideas to life.

If you're ready to embrace your passion and do what you love with a company that's committed to supporting your future, then you belong at Change Healthcare.

Pursue purpose. Champion innovation. Earn trust. Be agile. Include all.

Empower Your Future. Make a Difference.The Manager, Field Services is responsible for effectively managing operations and delivering a high level of customer service to a specific facility or multiple facilities within a geographic region. The manager is responsible for ensuring that each facility runs smoothly and meets all budget goals. Reporting to the Director, Field Services, this role is responsible for leading a team of Healthcare Representatives to ensure the highest level of customer service possible to assigned accounts. This role works collaboratively with local leadership at the customer sites and with other leadership across Change Healthcare.



Customer Facing Activities35%

Team Leadership30%



  • Leads a team of Healthcare Representatives responsible for assisting patients in obtaining the maximum benefit coverage available to them through state and federal programs.

  • Responsible for ensuring the quality and quantity of claims taken and ensures that claims are submitted timely. Ensures that claim status is documented appropriately in the system.

  • Responsible for reporting and metrics for assigned territory, including WIP, HOLDS, EW, Accepted Referrals, PCSR. Provides recommendations based on reporting.

  • Ensures the appropriate coverage is available at all hospitals within assigned region

  • Fosters ongoing communications with government agencies regarding the status of claims

  • Manages all customer relationships in accordance with Change Healthcare policy and federal/state regulations.

Customer Facing Activities

  • Manages the client relationship for assigned facilities

  • Travels to assigned facilities on a regular basis and meets with customers to discuss the account

  • Function as the primary point of contact for any and all matters specific to your customers

  • Build and maintain strong, long-lasting customer relationships

  • Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors

  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives

  • Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders

  • Forecast and track key account metrics

  • Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment

  • Assist with high severity requests or issue escalations as needed

Team Leadership

  • Fosters teamwork by actively encouraging team members to work together and by setting the right example

  • Proactively manages change by demonstrating the ability to support innovation and organizational changes needed to improve the organization's effectiveness

  • Manages team performance setting clear goals and expectations, tracking progress against the goals, ensuring feedback, and addressing performance problems and issues promptly.

  • Communicates effectively and ensures that information is passed on to others who should be kept informed.

  • Develops others by demonstrating the ability to delegate responsibility and to work with others and coach them to develop their capabilities. Ensures that all staff receives the training necessary to be successful.

  • Works with the team members on development planning and provides growth opportunities within Change Healthcare as appropriate

  • When staffing needs arise, partners closely with Talent Acquisition to interview and hire the best talent.

  • Builds collaborative relationships by developing, maintaining, and strengthening partnerships with others inside or outside the organization who can provide information, assistance, and support

Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

Equal Opportunity/Affirmative Action Commitment

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Field Services Technician

Clearpath Robotics

Posted Yesterday

VIEW JOBS 3/20/2019 12:00:00 AM 2019-06-18T00:00 Position: Field Services Technician Location: Fort Worth, Texas Experience: 1-3 Years of relevant experience Education: Undergraduate degree or college diploma in a related field Division: OTTO Motors About Us Clearpath provides self-driving vehicle technology and services to over 500 of the world's most innovative brands. Proprietary hardware, software, and services are delivered through the company's industrial and research divisions: OTTO Motors and Clearpath Robotics. We employ a diverse and highly talented team who live and breathe robotics. We believe that work must have a high "cool" factor and every day should bring new knowledge. We need more passionate people on our team who are willing and able to push the boundaries of robotics into focused and practical applications. Clearpath is automating the world and we need your help. Got what it takes? About the Job We believe in providing our clients with specific solutions to their problems. We're shipping large, complex industrial mobile robotics platforms that require a skilled integrator to perform field integration and commissioning services at our customers' locations. As a Field Services Technician, you will be responsible for reviewing the system interfaces, planning and completing the integration of our industrial products with our clients' systems. Your goal is to efficiently integrate our products into the customer's process, leaving behind a fully commissioned and documented robotic system. There will be times where you'll need to be on-call to provide customer support, as needed. You will receive support from the rest of the Clearpath production, engineering, and operations teams to ensure that your work is streamlined. You will also provide feedback to the team regarding cost and complexity as necessary. * Provide system integration, commissioning and start-up services (requires traveling to customer location) * Review customer workflow, software and database systems * Gather and document software and electrical interfacing specs * Integrate Clearpath software and commission industrial solutions platforms * Support and repair existing customer deployments (requires traveling to customer location) About You You want to work for a fast-paced growing company that thinks big and dreams huge. You are driven, view work as more than just a job, and are never satisfied with less than 100% effort. You want to be surrounded by people like you; creative, fun-loving, and passionate about their work. You are motivated by making an impact on your workplace and you thrive on challenging and rewarding problems. You look forward to traveling around the globe, expanding Clearpath's robot domain. Your software integration is reliable, you know how to interface two separate systems even if you haven't used either before. You like the thought of working on projects that interact with the world, even more so when they can do so on their own. You're looking for a job where you get to interact with a diverse team and learn something new every day. We can't promise it'll be interesting or relevant, but it'll be new! You are comfortable working remotely, interfacing with your company via web conferencing, phone, IM and e-mail communication. You are a self-starter. You do not need to be micro-managed and are looking to be given goals and tasks that you will follow through to completion on your own while providing feedback and updates on status. Required Experience/Skills: * Exceptional professionalism and client-facing skills (frequent interaction with customers required) * Detail oriented, particularly with a mind towards written communication * Software system integration and system debugging * Linux (Ubuntu), C, C++, Python * Computer networking and applicable industrial standards * Detail oriented, excellent written and verbal communication Bonus points for: * ROS * Comptia, A+ * Comptia Network+ * Experience troubleshooting Networking and Wireless issues Clearpath is committed to supporting a culture of diversity and accessibility across the organization. We hire the best talent regardless of race, color, creed, national origin, ancestry, disability, marital status, age, sex, veteran status or sexual orientation. If you require special accommodation to complete any portion of the application or interview process, please contact 1 (844) 733-6886. Clearpath Robotics Fort Worth TX

Manager Field Services

Change Healthcare