Manager, Field Operations

Ting Internet is a leading fiber Internet provider in the United States, delivering future-proof internet in over a dozen Ting Towns across the country.

We are rapidly growing our footprint, and with a national focus on better infrastructure, we don't expect to slow down anytime soon!

As part of Tucows (NASDAQ:TCX, TSX:TC), Ting is backed by outstanding resources and talent. We embrace a people-first philosophy that is rooted in respect, trust, and flexibility. We believe that whatever works for our employees is what works best for us. It's also why the majority of our roles are remote-first, meaning you can work from anywhere you can connect to the internet!

The work we do genuinely changes lives. If this sounds exciting, we'd love to hear from you!

About the opportunity

The Manager, Field Operations is a key role dedicated to overseeing the seamless operation and growth within a market. This position is essential to leading our teams in efforts of installation, maintenance, service,, and operational excellence efforts, ensuring the delivery of high-quality broadband network services. Reporting directly to the Senior Manager, Construction, Field Operations, and Supply Chain, the Manager will drive operational success and innovation, embodying our commitment to safety, community engagement, and setting industry standards with cutting-edge technologies and methodologies.

This Manager will lead markets in Tucson, AZ, Encinitas, CA, and Culver City, CA and will be based in Tucson, Arizona with monthly required travel to markets in Southern California.

Job Duties

• Directly manage the installation and operation teams within your designated markets, ensuring excellence in Middle and Last Mile maintenance, installation, and the delivery of services to both residential and commercial customers. You will be responsible for fostering a high-performance team & culture through effective recruitment, training, and development.
• Champion Ting's operating principles, promoting an environment dedicated to exceptional customer service, robust community engagement, and a team-oriented workplace. Your leadership will set the standard for excellence in service delivery across all operational facets.
• Participate actively in strategic planning and execution, focusing on setting and achieving specific operational goals tailored to market needs. Manage and Forecast CAPEX and OPEX budgets with precision, optimizing financial performance and resource allocation.
• Establish and maintain productive relationships with local government agencies, vendors, contractors, and community leaders to ensure project success and compliance with regulations. Your role involves regular coordination with national teams to align on strategies and best practices.
• Uphold stringent quality assurance and control measures, ensuring all work meets Ting's high standards. Implement and monitor safety protocols, fostering a safe working environment for all employees and adhering to regulatory compliance.
• Drive continuous improvement and innovation within your market by refining operational processes and adopting new technologies. Lead initiatives to enhance efficiency and service quality, remaining adaptable to changing industry trends and market demands.
• Perform additional tasks and responsibilities as needed to support evolving business needs and operational requirements.

Knowledge, Skills and Abilities

• Proven leadership in managing installation and operations teams.
• Strong foundation in Middle and Last Mile maintenance, customer installation, and service practices, especially in FTTH and Fixed Wireless and RF networks.
• Strong foundation in Fixed Wireless, Wireless Spectrum & Radios, PtP, PtmP, to include tower and mast knowledge.
• Demonstrated ability to recruit, train, and develop high-performing teams.
• Commitment to promoting and embodying core values such as exceptional customer service, community engagement, and teamwork.
• Strategic planning and goal-setting skills, with a knack for driving success through KPIs.
• Expertise in developing and managing CAPEX and OPEX budgets, with a strong financial and data analysis acumen.
• Experience coordinating with municipal, county, and state agencies, and building relationships with community leaders and stakeholders.
• Vendor and contractor management skills, including negotiation and maintaining performance and quality standards.
• Knowledge of safety protocols and standards, with experience in training teams and ensuring compliance.
• Ability to enhance operational efficiency through process improvement and the adoption of innovative technologies and methodologies.
• Skilled in project management, including risk assessment, documentation, financial tracking, and meeting production and delivery goals.
• Capability to foster a culture of adaptability, data-driven decision-making, and continuous progress across functions and markets.

Qualifications Required

• 7+ years of proven experience in Middle and Last mile, maintenance,and installation & service operations, with a focus on FTTH and RF Networks and Fixed Wireless deployments.
• Leadership experience with a solid record of team development and operational success.
• Strategic thinker with financial acumen and the ability to manage budgets effectively.
• Strong communication skills, both verbal and written, essential for team leadership and stakeholder engagement.
• Proficient in escalation preparation, delivery, and action item execution
• Knowledge of current industry regulations, safety standards, and technological advancements.

Nice to Have

• Bilingual in English and Spanish

The base salary range for this position is $92,300 - $120,000. Range shown in $USD for US residents. Other countries will differ. Range may vary on a number of factors including, but not limited to: location, experience and qualifications. Tucows believes in a total rewards offering that includes fair compensation and generous benefits. Learn more about Tucows Benefits.

As a safety sensitive position, Tucows reserves the right to administer pre-employment drug testing for illegal drug use for those successful candidates presented with an offer of employment for consideration.

Tucows and its subsidiaries participate in the E-verify program for all US employees.

Want to know more about what we stand for? At Ting and Tucows we care about protecting the open Internet, narrowing digital divide, and supporting fairness and equality.

We also know that diversity drives innovation. We are committed to inclusion across race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We celebrate multiple approaches and diverse points of view.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

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