Crown Castle works around the country to build and maintain the infrastructure behind the world's most revolutionary technologies. Crown Castle owns, operates and leases more than 40,000 cell towers and over 60,000 route miles of fiber supporting small cells and fiber solutions across every major US market. This nationwide portfolio of communications infrastructure connects cities and communities to essential data, technology and wireless service bringing information, ideas and innovations to the people and businesses that need them. Crown Castle is an S&P 500 company and one of the largest Real Estate Investment Trusts in the United States with an enterprise value of approximately $60 billion.
Position Title: Manager Fiber Field Operations
Responsible for the day-to-day activities of the fiber field operations teams within a geographic area. These area based teams all perform their duties within the service territory and focus on delivering and maintaining fiber based ubiquitous products and services that are consistent with all defined standard operating processes and procedures. The position will work with all cross-functional areas on improving the quality of processes, deliverables and the end-to-end customer experience. Common activities will involve area data identification, collection, analysis, and reporting; along with understanding operational business functions and processes. Each field operations team is expected to maintain open communication across all areas of the business and work as a unit with consistency while delivering and maintaining services; cognizant of fostering the vision and values of Crown Castle. This position is accountable for delivering key KPIs for their area of responsibility including but not limited to OpEx spend, MTTR, % On-Time Install, fiber complete for small cell, and installed enterprise revenue.
Essential Job Functions
Manage a team of supervisors and field technicians for the area's fiber field operations teams with responsibility for network maintenance 24 hours, seven days a week, 365 days a year
Supervise the installation, turnup, testing and provisioning of SONET, WDM and Ethernet equipment in an optical fiber network adhering to engineered design
Schedule and prioritize the workload of the field operations resources within an assigned area
Manage installation workload to ensure that all customer Firm Order Commitment (FOC) dates and target installation intervals are met
Manage and maintain customer communications throughout install and maintenance processes
Maintain installation and spare inventory levels. Place purchase orders for replenishment as necessary
Manage Equipment Engineering Work Orders to ensure timely and accurate completion
Work jointly with the leadership from the NOC, Construction, Engineering, and Change management teams.
Work with and train Field Technicians to use Fiber Optic, SONET, Ethernet and SDH related test equipment including OTDR, PMD, Optical Spectrum Analyzer, BER Test Sets, Sniffers
Interface with customers in support of service delivery and assurance
Establish, monitor, and manage Key Performance Indicators (KPIs) of deliverables and supporting workflows in order to measure operational performance, as well as, identify and assess areas of opportunity for improved process efficiencies and performance
Maintain knowledge of technology in use, and/or under development for its impact or potential impact on the operational business process
Manage the assigned areas respective CAPEX and OPEX budgets
Maintain quality service by understanding and enforcing organization standards
Build company image by collaborating with customers and employees; enforcing ethical business practices
If applicable, maintain assigned area data for centralized functions such as fleet and inventory
Develop and coach both direct employees, as well as ensuring similar opportunities through-out the team. Identify training gaps and create a career path for team members.
5 years experience performing:
Direct supervision/management of employees
Familiarity with installation, testing, and maintenance of telecommunications networks and services including but not limited to:
WDM networks and hardware
SONET networks and hardware
Excellent leadership, interpersonal, verbal, and written communication skills
The ideal candidate will possess both an expertise in reporting as well as an understanding of workflows, customer needs, and underlying technology
Candidate has a strong background in and a good working knowledge of fiber optic infrastructure engineering, construction, and restoration methods
The candidate must have strong analytical skills and proven ability in determining the root cause of problems and the base set of conditions for their occurrence. He/she must exhibit the ability to assess the priority and severity of issues by understanding business objectives, technical costs, and user needs as well as weigh alternatives for resolution. Curiosity, initiative, and drive, along with the ability to quickly learn new technology, and a willingness to think strategically and tactically will be critical to success in this position.
Proven people and project management skills
Ability to diagnose work flow problems and institute remedies
The individual must possess and employ the highest ethical and business standards and always conduct himself/herself with the greatest degree of professional integrity.
Position must be available for emergency support on a 24 hour X 7 day basis
Reports to: District Director of Engineering and Operations or District Manager of Engineering and Operations
Title(s) of direct reports includes but not limited to: Supervisor of Field Operations, Sr Fiber Field Operations Technician, Fiber Field Operations Technician, Operations Coordinator
Working Conditions: Will be required to travel to project sites with possible exposure to heavy equipment and environmental conditions up to 50% of the time. Works in a normal office setting with no exposure to adverse environmental conditions remaining 50% of the time.
Additional Information: N/A
Crown Castle USA Inc