Manager, Field Maintenance

Starry Boston , MA 02298

Posted 2 months ago

About Starry:

Starry is reinventing the way people connect to the internet. Our mission focuses on two things. First, we're making the experience of accessing the internet simple, transparent, and delightful. Second, we're bringing that experience to underserved communities around the world. We approach our mission with a cutting-edge wireless technology, customer service designed to delight, and a culture of innovation and intellectual curiosity.

Who we're looking for:

Starry is seeking a Manager of Network Field Maintenance for our Boston office. In this position you will be managing a team of Field Maintenance technicians that support network operations. Network Field maintenance is responsible for addressing critical outages 24/7 which may require replacing hardware, aiming antennas, re-terminating data cables, and electrical cables, all of which requires a high level of prioritization and on-the-fly troubleshooting.

Supporting problem solving activities is critical in this role. Network Field Maintenance is also responsible for but not limited to supporting hardware upgrades to the network as well as general time dependent maintenance such as inspecting/replacing corroded or aged cabling, cleaning antenna radomes, telecom closet cleaning, and cable management.

This role requires regular communication with both the Network Deployment & Operations, NetTech Services, Customer Care, RF Engineering to coordinate activity while working to maintain live sites as well as with both Tier 2 and Tier 3 teams to quickly and efficiently address maintenance tickets. An ability to assess fast changing variables to ascertain project priority is critical.

A typical day is primarily office based while triaging activity between the teams but can sometimes require site walks in the field. Supporting field activity is sometimes off-site and at times off-hours. This job requires 24/7 availability and instilling a 24/7 break/fix culture.

You are:

Quick: whip smart and able to pick up knowledge on-the-go

Autonomous: self-motivated and able to deal with the ambiguity typical of an early-stage company

Detail oriented: has an eye for spotting irregularities and notices "the little things"

Hyper Organized: multitasking and time management come naturally

Creative: energized by new problems to solve, always coming up with new ideas and looking for ways to implement them

What you'll be doing:

  • Establish and maintain a deep understanding of our overall technology portfolio

  • Managing and developing Field Maintenance Technicians and on call personal.

  • Review site design documentation, installation drawings, IDPs

  • Work with third party contractors and internal teams to address issues and defects found during the construction phase as well as post on air site maintenance, modification, upgrade work that requires the use of internal teams and/or approved vendors

  • Review and confirm contractor sign off sheets

  • Prioritize field maintenance activity by working with Network Operations, Customer Care, and Deployment PM's

  • Prioritize maintenance ticket remediation.

  • CMC Ticketing and SMOP submittals for planned outages

  • Manage storm response and recovery planning and implementation

  • Balance maintenance material inventory & process & track RMA returns.

  • Work with solutions engineering and project managers to identify improvements: generally around build design, documentation, and methodology to improve network reliability and operations.

  • Beyond day-to-day responsibilities, you'll also develop creative approaches to keep operational costs low and improve the efficiency of our approach to infrastructure deployment and network stability


  • BS in Computer Engineering, Electrical Engineering, Mechanical Engineering, Facilities Management

  • Engineering Management or equivalent practical experience

  • 10+ years of experience in a hands-on technical role

  • Experience with RF, networking, and electrical, fiber optic, coax cabling systems

  • Experience with fixed wireless radio systems

  • Experience in the development and implementation of one or more of the following: data and IP services (VoIP, MPLS, VPN, Internet, data center deployments) or managed network services (LAN, WAN, WLAN)

  • Experience with deployment & maintaining CPE equipment from MDF & IDF to Network Nodes.

  • Having a track record of delivering on or exceeding goals

  • Ability to meet physical requirements of the position such as standing, bending, or occasional need to climb ladders or stairs, and be able to lift up to 50 lbs

Bonus Points If..

  • You have experience with PRTG, Looker, Jira

  • You have a real passion for Starry's business

We work hard, so we take care of each other and try to enjoy ourselves along the way. We have:

  • Premium medical, dental, and vision coverage with no employee contribution required

  • 12 weeks of paid parental leave

  • Catered meals on a weekly basis

  • Groups for skiing, biking, running, climbing, stretching, shuffleboard, darts, and more

Happy Interneting!

Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

Starry, Inc. is an equal employment opportunity employer and does not discriminate against any applicant because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, disability, genetic information, veteran status, military status, application for military service or any other class protected by state or federal law.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Operations Manager Field

Stanley Black And Decker

Posted 7 days ago

VIEW JOBS 10/17/2019 12:00:00 AM 2020-01-15T00:00 Job Description Stanley Black & Decker is a vibrant, diversified, global industrial company – a company of enduring substance since 1843 that is striving to be one of the most innovative and sustainable companies in the world. Our people are bold and agile, yet thoughtful and disciplined. With the ambition to inspire makers and innovators to create a more sustainable world. If you're seeking to bring your unique value and contribute to an inclusive, collaborative and purpose-driven culture that integrates performance excellence and innovation – join us. Position Summary The District Operations Manager is responsible for managing the operations teams within the assigned geographic area and designated district location(s). The DOM is responsible for deploying tactics delivering best in class customer service, employee development, operations partnership with National & Core Sales, and key metrics for Install and Service. District Operations Manager's provide daily leadership, delivery of Stanley Security vision, problem resolution, and staff management and team development. DOM's are responsible for driving continuous improvement, with a strong focus on customer service, organic growth, and accountability for branch performance, financial metrics, and Stanley Standard field metrics. Accountabilities * Recruit and retain high performing teams, contributing to district efforts to source, hire, train and develop talent to drive branch success. * Lead effective labor utilization and deployment across all resources ensuring maxim productivity and profitability. * Ensure branch leadership has the tools, metrics, and understanding of these resources to achieve branch staff effectiveness, inventory accuracy, customer service optimization, and productivity goals. * Review work order packets to ensure that the system design and scope are accurate to meet the clients' application. * Communicate and follow through with customers and district personnel on the status of installations. Work directly with Project Managers on problem resolution, on-site scheduling of work activities, and timely delivery of equipment and milestones to ensure customer satisfaction. * Promptly address customer issues and complaints that have escalated, and work with district personnel to develop solutions to resolve issues timely and effectively to foster a customer- focused workplace. * Execute the overall P&L performance goals, metrics, and budget of district branches. Takes appropriate steps and course corrections to ensure activities drive accountability and ownership of goal achievement. * Take ownership for driving, institutionalizing and sustaining the Stanley Standards. Follow our SBD Organization & People Review process (OPR 2.0) consistently promoting that People Matter to our success. * Ensure the district leadership team understands, enforces, communicates and is overall accountable to the EH&S safety program to promote and maintain a safe and healthy work environment and reduce workplace accidents and injuries. * Audit district employee timecards utilizing tools available (Kronos, GPS, policy) to ensure district leaders are appropriately monitoring for accuracy and compliance to any applicable state wage, shift, meal and break laws. * • Maintain company property and documentation in accordance with established policies, handle proprietary information in the prescribed manner, and adhere to and support Stanley Black & Decker and Stanley Electronic Security policies and procedures including all safety requirements. Minimum Qualifications * Vocational/Technical degree in aligned area of study (Business, Computers, electronics, engineering, computer networking etc.) * • Any State mandated requirements outlined by the licensing department. • Valid state driver's license without restrictions meeting FLEET requirements for driving eligibility. * • 10+ years managing and motivating a team * • 5+ or more years' experience in the electronic security industry Preferred Qualifications * Bachelor's degree in business, engineering * Technical certifications: Lenel, Pro-Watch, Genetic, Milestone and Software House * PMP certification * 10+ years of multi-unit multi-branch management experience * 5+ years of technical experience in the electronic security industry installing, programming and/or servicing on-site security systems in a commercial/construction setting * Experience using SAP, SBN or other related ERP * Experience with an online performance management system * Ability to work in a fast-paced environment and manage multiple initiative concurrently * Demonstrated ability to conduct weekly meetings and report on project activity * Excellent written and oral communication skills * Possess an understanding of job financial reports and the ability to apply these to cost containment in managing projects • Excellent planning, coordination and scheduling skills • Creativity and problem-solving abilities with a strong passion for driving process improvements and results * Detailed oriented, results driven, self-motivated individual with a strong customer focus orientation * Knowledge of Occupational Health and Safety Act and Regulations for Construction Projects * Be technically adept and have experience with common Microsoft Office, web-based systems and conferencing/video technology. SBDCSS Stanley Black And Decker Boston MA

Manager, Field Maintenance