At Crown Castle, we work around the country to build and maintain the infrastructure behind the world's most revolutionary technologies. Our portfolio of communications infrastructure (towers, small cells, fiber) connects cities and communities to essential data, technology, and wireless servicebringing information, ideas and innovations to the people and businesses that need them. As the nation's largest provider of communications infrastructure and with more than 5,000 employees across the country, we've been building the connections that people depend on for 25 years. Crown Castle is an S&P 500 company and one of the largest Real Estate Investment Trusts in the United States with an enterprise value of approximately $70 billion.
Position Title: Manager Fiber Construction 7E
Responsible for the day-to-day activities of the fiber construction teams within an assigned geographic area. These area based teams all perform their duties within the service territory and focus on vendor management, work order execution, construction, and restoration of Crown Castle fiber networks and services that are consistent with all defined standard operating processes and procedures. The position will work with all cross-functional areas on improving the quality of processes, deliverables and the end-to-end customer experience. Common activities will involve area data identification, collection, analysis, and reporting; along with understanding operational business functions and processes. Each fiber construction team is expected to maintain open communication across all areas of the business and work as a unit with consistency while building, implementing, and restoring or maintaining services; cognizant of fostering the vision and values of Crown Castle. This position is accountable for delivering key KPIs for their area of responsibility including but not limited to OpEx spend, MTTR, % On-Time Install, fiber complete for small cell, and installed enterprise revenue.
Essential Job Functions:
Manage a team of Supervisors of Fiber Construction and Fiber Construction Managers in support of the District(s) construction demands, Cap and OpEx management, as well as KPIs.
Work jointly with leadership from NOC, Engineering, Field Operations, and Change management teams.
Establish, monitor, and manage Key Performance Indicators (KPIs) of deliverables and supporting workflows in order to measure operational performance, as well as, identify and assess areas of opportunity for improved process efficiencies and performance
Maintain knowledge of technology in use, and/or under development for its impact or potential impact on the operational business process
Manage the assigned areas respective CAPEX and OPEX budgets
Maintain quality service by understanding and enforcing organization standards
Develop and coach direct employees, as well as ensuring similar opportunities through-out the team. Identify training gaps and create a career path for team members.
Manage fiber construction network maintenance support 24 hours, seven days a week, 365 days a year
Schedule and prioritize the workload of the fiber construction and external vendor resources within an assigned area
Develop & implement district level long term planning and resource planning to support future growth
Partner with utility and municipal providers to streamline permit application, process, and initiatives such as the FCC's One Touch Make-Ready program.
Manage team of leaders and individual contributors for the purposes of (including but not limited to)
Management of external vendors necessary for timely completion and within budget
Initial construction reviews in accordance with project specifications.
Oversee site construction, managing schedule, and resources on all projects
Ensure that all jobs are maintained in a project tracking system with complete accuracy.
Coordination of all permitting and licensing activities.
Development of permit and construction plans
Manage the Vendor evaluation and selection process.
Ensure all work is completed in accordance with Crown Castle construction standards, processes, and procedures. Act as a key contributor to continued growth and improvement in each of these.
Act as Crown Castle safety observer and Quality Assurance representative while at the site ensuring compliance with Crown Castle safety program and related workmanship practices.
High school diploma or equivalent required
B.S in Architecture, Engineering, or Construction related field or equivalent work experience required
A valid driver's license required
5 years of experience performing (or equivalent work experience):
Direct supervision/management of employees
Fiber engineering design, splicing and/or construction implementation experience
Experience with optical test equipment including OTDR, PMD, Optical Spectrum Analyzer
Working knowledge of fiber construction standards (aerial and underground)
Working knowledge of NESC, NEC and OSHA standards
Excellent leadership, interpersonal, verbal, and written communication skills
Proven people and project management skills
Candidate has a strong background in and a good working knowledge of fiber optic infrastructure engineering, construction, and restoration methods
Familiarity with Outside Plant (OSP) and Inside Plant (ISP) installation standards and practices
The ideal candidate will possess both an expertise in reporting as well as an understanding of workflows, customer needs, and underlying technology
The candidate must have strong analytical skills and proven ability in determining the root cause of problems and the base set of conditions for their occurrence. He/she must exhibit the ability to assess the priority and severity of issues by understanding business objectives, technical costs, and user needs as well as weigh alternatives for resolution. Curiosity, initiative, and drive, along with the ability to quickly learn new technology, and a willingness to think strategically and tactically will be critical to success in this position.
Ability to diagnose work flow problems and institute remedies
The individual must possess and employ the highest ethical and business standards and always conduct himself/herself with the greatest degree of professional integrity.
Position needs to be able to operate in a fast paced customer focused environment handling multiple priorities at a time, delivering quality service to diverse user groups and customers
Position must be available for emergency support on a 24 hour X 7 day basis
A positive attitude and desire to deliver exceptional results for our customers.
Personal commitment to safety, integrity, and continual professional development
Strong Microsoft Office (Excel, Visio, Word and PowerPoint) skills
District Director Engineering and Operations or District Manager of Engineering and Operations
Title(s) of direct reports includes but not limited to
Supervisor Fiber Construction, Senior Fiber Construction Manager, Fiber Construction Manager, Operations Coordinator
Could be required to travel to project sites with exposure to heavy equipment and environmental conditions up to 10% of the time. Traditionally however works in a normal office setting with no exposure to adverse environmental conditions 90% of the time.
Crown Castle USA Inc